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Key Responsibilities
主要职责
Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
管理前厅部工作人员,以确保客人被及时的礼貌接待并得到充分的注意和重视。
Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
监督前厅部队伍,确保最高的入住率和平均房价,以实现收益最大化。
Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
监督前厅部,特别是客户关系人员,确保优悦会会员、常客和其它贵宾得到特别的关照和礼遇。
Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
促进店内销售及推销酒店内设施,依照散客市场计划监督前厅部人员的市场技巧。
Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
掌握信用政策和程序,并与财务部密切联系,以确保信用程序的全面执行。
Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel credit policy.
在洲际酒店集团指导方针的框架内遵守工作程序,特别是要以酒店的信用制度为重点。
In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
与紧急事件小组协作,在得到相关授权后准备紧急程序以应对火灾、停电、炸弹威胁、暴风预警等紧急事件。
Works with Human Resources on manpower planning and management needs
和人力资源部一起进行人力规划和管理需求。
Required Skills
技能要求
2+ years of Front Office Manager experience, front desk backgroud
拥有2年以上国际联号酒店同岗位工作经验,前台工作背景
Problem solving, reasoning, motivating, organizational and training abilities
具有解决问题,推理,号召,组织和培训能力
Strong Leadership skills in managing teams
在管理队伍中有具很强的领导技能
北京朝阳悠唐皇冠假日酒店,是由洲际酒店集团管理的高端商务酒店,地处东二环核心,紧邻CBD、使馆区、多家购物中心、公司总部及三里屯酒吧街,步行10分钟即可到达地铁朝阳门站。酒店拥有360间客房,硬件设施卓越。高标准的会议、宴会设施供客人选择使用。在这里,我们将为您提供具有竞争力的薪金福利及众多的培训和发展机会,与您“同洲,共无际”。酒店可为有需要的员工提供长住宿舍,配备无线网络、洗衣机、烘干机、微波炉等生活用品。酒店自行管理的员工餐厅可为您提供多样化的美味工作餐,两荤两素及各式主食,并且配有水果、汤粥、酸奶、饮料及各式小菜。每周一至周五为酒店公开招聘日,时间为09:00-17:30.面试时请携带本人一寸近照到B2层人力资源部。面试前请电话预约:010-59096612 张先生。乘车路线:地铁2号线、6号线朝阳门A口出,公交车请到朝外大街下车。