岗位描述
1.熟知酒店各方面信息,包括设施设备、运转流程等
2.了解酒店当日客勤状况,提前安排接待准备工作,做好迎送服务
3.熟练运用Opera系统为散客及团队办理登记入住,保证酒店高质量服务
4.积极沟通,维护顾客关系,通过了解顾客需要推销酒店产品,努力提高酒店收益
岗位要求
1.良好的中英文听说读写能力
2.熟练运用Opera 系统、Fidelio 系统及微软办公软件
3.热爱酒店行业,工作积极、自信,具备团队合作意识
上海宏安瑞士大酒店座落于著名的静安寺和南京西路商业中心,毗邻久光百货、恒隆广场及中信泰富等顶级办公楼及高档购物中心。酒店周边更有静安寺、上海博物馆、上海大剧院等著名旅游观光景点。由中国艺术家杨九生先生描绘的静安区地图街景的艺术作品悬挂于酒店大堂,极富视觉冲击,更为酒店增添了些许上海风韵。上海宏安瑞士大酒店共设有467间客房,其中包括15间套房,以及设于27楼的行政酒廊;酒店配有4个餐厅及酒吧,一座设施齐备的水疗及健身中心。先进的科技设备及顶级的设施与服务为每位贵客营造优雅高效的入住体验。网址: www.swissotel.cn/shanghai微博: http://e.weibo.com/swissotelgrandsh 酒店所获奖项: 2021年4月 2021《玩趣天下》——最佳商务酒店2021年6月 2021携程集团五一强势复苏里程碑——最佳人气酒店2021年9月 《都会》2021年度酒店大赏——甄选城市品牌酒店2021年9月 风尚旅行2021年度酒店及度假村奖项评选——最佳婚礼酒店2021年11月 2021年度酒店风尚夜——优选婚宴酒店2021年12月 2021携程旅行人气酒店奖2022年1月 高德指南必去榜﹒酒店 上海推荐商户2022年2月 2021年美团酒店年度卓越商务酒店 Swisstel Grand Shanghai Located at Jing’an Temple, Swisstel GrandShanghai is the proud recipient of “China’s Leading Business Hotel” award atthe prestigious World Travel Awards 2012.The hotel is a few steps from thefamous West Nanjing Road with its many elegant shops, including City Plaza,Plaza 66 and Citic Square and is close by some of Shanghai’s best knowninteresting sites such as Shanghai Museum and the Shanghai Grand Theatre. With467 rooms and suites, an exclusive Executive Club Lounge on the 27th floor, aspa and fitness centre and five restaurants and bars, Swiss?tel Grand Shanghaiis designed to meet the requirements of today’s sophisticated business andleisure travellers.website: www.swissotel.cn/shanghaisina weibo: http://e.weibo.com/swissotelgrandsh Hotel Awards: April 2021 2021 Best Business Hotel by WITrip magazineJune 2021 Swift Recovery Mark Award-May Holidays 2021 by Trip.com GroupSeptember 2021 2021 Best City Icon Hotel by MetropolitanSeptember 2021 2021 China Hotel Awards——Best Wedding Hotel by Fashion TravelNovember 2021 2021 Fashion Night Preferred Wedding Banquet HotelDecember 2021 2021 Most Popular Hotel by Trip TravelJanuary 2022 Gaode Directory-Recommended Shanghai Hotel by Gaode MapFebruary 2022 2021 Excellent Business Hotel of the Year by Meituan Hotel员工福利 1.具有优势的薪水及福利2.全体员工按国家规定缴纳社保及公积金3.高标准的员工餐4. 极具吸引力的年假福利,高于国家标准5.年度全体员工健康体检6.酒店员工可享用全球ACCOR酒店员工住宿及餐饮折扣7.年度全球任一瑞士酒店免费入住两晚含早餐,工龄4年以上的员工可享有4晚免费入住及早餐8.系统性的员工培训及职业发展计划,包含瑞士集团核心培训,部门培训,网络学习,职业技能,活动培训,交叉培训,职业发展计划等等9.丰富多彩的员工活动,包含员工生日会,年度员工旅游,年度员工晚会等等 Team members’benefits 1. Competitive salary and benefits2. Social insurance and housing fund for allteam members 3. High quality meals for team members duringworking hours4. Attractive annual leave entitlement5. Annual health check for all team members6. Discounts for team members on global ACCOR accommodation and F&B7. Free anniversary stay of 2-night including 2breakfasts in any Swisstel hotels for team members serving over 1 year; forteam members serving over 4 years a 4-night stay including 2 breakfasts in anySwisstel hotels8. Systematictraining and development scheme for team members, including corporate coretrainings, departmental trainings, e-learning platform on group website,vocational training, cross exposure, career development scheme, etc9.Variety of team member activities: including team members birthdayparty, activities, annual outings and annual party