• 五险一金
• 带薪年假
• 岗位晋升
• 年终奖
• 法定三薪
• 岗位津贴
• 包吃包住
• 高温补贴
• 工会福利
• 员工住房福利

【岗位职责】Job Responsibilities
1. 精通所有的预订步骤和熟练的处理各种预订，并能够熟练的操作各种预订系统的设备
Proficient in all reservation procedures, skilled in handling various reservations and operating equipment of all reservation systems;

2. 能够始终提供积极的，有礼貌的和有效率的服务。在电话铃三声内接听电话
Always provide positive, polite and efficient service, and answer phone calls within three rings;

3. 在任何可能的情况下增销以提高客房率和创造最大的收益
Upsell whenever possible to increase occupancy rate and maximize revenue;

4. 能够确保所有的预订能够准确的录入，并在必要时更新及保持其准确有效
Ensure all reservations are accurately entered, updated and kept accurate and valid when necessary;

5. 能够时时刻刻了解酒店的入住情况，并能够最大程度的创造销售机会。及时提醒预订主管任何背离酒店标准的房价和预订的安排
Keep abreast of the hotel's occupancy status at all times and maximize sales opportunities. Promptly remind the Reservation Supervisor of any room rates and reservation arrangements that deviate from the hotel's standards;

6. 能够全面了解市场分割并能够准确地定义不同的预订
Have a comprehensive understanding of market segmentation and accurately define different types of reservations;

7. 有效地处理所有的预订和预订信件，并确保在24小时给予确认或回复
Effectively handle all reservations and reservation correspondence, and ensure confirmation or reply within 24 hours;

8. 能够熟悉酒店的所有信贷规定以便有效的处理帐务需求
Be familiar with all hotel credit policies to effectively handle accounting requirements;

9. 维持一个精确的归档系统
Maintain an accurate filing system;

10. 每月根据酒店需求记录各种数据和制定月报表
Record various data and prepare monthly reports according to hotel requirements every month;

11. 积极主动的为客人提高服务，并能够确保客人所有的需求得到满足
Proactively provide services for guests and ensure all guest needs are met;

12. 维护并更新所有客户的资料，并将其准确地与新预订联系
Maintain and update all customer information, and accurately associate it with new reservations.

【岗位要求】Job Requirement
1、具备良好的服务意识和沟通能力，能够耐心细致地处理客户需求
Good service awareness and communication skills, able to handle customer needs patiently and meticulously;

2、熟练使用办公软件及酒店管理系统（如Opera等系统经验者优先）
Proficient in office software and hotel management systems, experience with systems such as Opera is preferred;

3、具备较强的数字敏感度和数据处理能力，能高效准确地处理预订信息
Strong number sensitivity and data processing ability, able to handle reservation information efficiently and accurately;

4、能够适应轮班工作制，包括周末和节假日值班
Able to adapt to shift work, including duty on weekends and holidays;

5、具备基础的英语沟通能力，能处理简单的英文邮件和电话
Basic English communication skills, able to handle simple English emails and phone calls;

6、有酒店前台或预订相关工作经验者优先
Relevant work experience in hotel front desk or reservation is preferred.

坐落于城市中心愚园路1号，上海宏安瑞士大酒店以百年梧桐为幕，将商务便利、购物休闲与文化底蕴编织成一首现代诗篇。酒店与南京西路繁华咫尺相望，久光百货的流光、芮欧百货的雅韵、CP静安的摩登与嘉里中心的活力在此交汇，而千年静安寺的梵音、静安公园的绿意与地铁二/七/十四号线的便捷，共同勾勒出都市生活的黄金半径。Nestled at No. 1 Yu Yuan Road in Shanghai's heart, Swissôtel Grand Shanghai blends business convenience, shopping leisure, and cultural heritage seamlessly. A stone's throw from West Nanjing Road's vibrant mix of Jiu Guang, Réel, CP Jing'an, and Kerry Centre, it also enjoys proximity to Jing'an Temple's serenity, Jing'an Park's greenery, and Metro Lines 2, 7, and 14's ease.467间现代客房与套房‌，以6种房型演绎空间美学，更贴心推出「慢奢体验套装」：按需借用的迷你健身器械让客房瞬间化身私人运动空间，清晨被唤醒的不是闹钟，而是城市第一缕阳光透过落地窗的温柔轻抚。The 467 modern guest rooms and suites offer six room types, with mini fitness equipment available upon request to create a private workout space. Mornings here are gently awakened by sunlight through floor-to-ceiling windows, not alarms.一楼馥澜吧‌，是时光的暂停键。咖啡的醇香与西点的甜润交织，配以特制「城市漫步地图」，引领宾客穿梭于历史街巷，在光影斑驳中聆听城市记忆，让灵魂在漫步中与老洋房的砖瓦对话。On the first floor, Flow Lounge & Bar invites guests to pause time with rich coffee and pastries, accompanied by a "City Stroll Map" for exploring historic lanes.二楼瑞緋阁‌，以全天候餐饮诠释味觉慢旅行。从本帮面点的鲜香到瑞士早餐的丰盛，每一道菜品都是对食材本味的致敬，让味蕾在慢节奏中苏醒。Upstairs, Café Swiss redefines slow dining with all-day offerings, from Shanghainese dim sum to Swissôtel breakfasts, each dish honoring ingredients' essence.五楼健身中心‌，20米恒温泳池如碧玉镶嵌，自然光线倾泻而下，与按摩池、干蒸房、桑拿房共同构成身心疗愈场域。心肺功能训练区与力量器械区，以专业设备支持您的活力重启，让每一次呼吸都充满能量。The fifth-floor Fitness Center features a 20-meter heated indoor pool, whirlpool, dry sauna, and steam room, alongside cardio and strength training zones for a holistic wellness experience.多功能会议空间‌，以灵活布局承载商务与社交的无限可能。无论是产品发布会的璀璨时刻，还是主题派对的欢聚时光，亦或婚宴的浪漫序章，我们以细节成就非凡体验。Functional conference spaces with adaptable layouts cater to business and social events, ensuring meticulous detail for product launches, themed parties, or wedding banquets.上海宏安瑞士大酒店，邀您以慢奢之姿，聆听城市低语，在快节奏的都市中，找到属于自己的宁静与奢华。Swissôtel Grand Shanghai invites you to embrace the essence of slow luxury, listen to the whispers of the city, and discover your urban oasis of tranquility.