• 五险一金
• 带薪年假
• 岗位晋升
• 年终奖
• 法定三薪
• 岗位津贴
• 包吃包住
• 高温补贴
• 工会福利
• 员工住房福利

【岗位职责】Job Responsibilities
1. 根据上海宏安瑞士大酒店及其前厅部酒店标准实践简介，持续为顾客提供舒适、温馨、专业和高效的服务。
Continuously provide comfortable, warm, professional and efficient services to customers in accordance with the standard practice guidelines of Swissôtel Grand Shanghai and its Front Office Department.

2. 高效、热情的为所有客人、团队和旅行团办理登记入住，确保根据标准，给客人留下良好的第一印象。
Efficiently and warmly complete check-in procedures for all guests, groups and tour groups, and ensure a good first impression on guests in accordance with standards.

3. 熟知酒店所有硬件软件设施和每日特别活动，回答客人的询问。
Be familiar with all hardware and software facilities of the hotel and daily special activities, and answer guests' inquiries.

4. 知道、了解上海宏安瑞士大酒店所有最新服务，信息，促销和设施。同时对酒店周围地区非常了解。
Know and understand all the latest services, information, promotions and facilities of Swissôtel Grand Shanghai, and also have a good knowledge of the surrounding areas of the hotel.

5. 知道所有重要住店客人，在他们再次入住酒店时，能够识别并称呼其姓名以表欢迎。
Know all important in-house guests, and be able to recognize and address them by name to welcome them when they check in again.

6. 熟知酒店房型和房态，回答客人有关预订的询问，若有需要，帮助客人预订房间。
Be familiar with hotel room types and room status, answer guests' inquiries about reservations, and assist guests with room reservations if necessary.

7. 关心顾客，确保使他们满意提出要求后所提供的服务。
Care for customers and ensure they are satisfied with the services provided after their requests.

8. 经客人授权，提供外币兑换、保险箱设施、现金预付款等服务。
Provide services such as foreign currency exchange, safety deposit box facilities and cash advances with the guest's authorization.

9. 尊重客人隐私，确保严格遵守客人的要求与客人信息机密。
Respect guests' privacy and ensure strict compliance with guests' requirements and confidentiality of guest information.

10. 熟知前台指南和程序，酒店系统不工作时也能正常运作。
Be familiar with front desk guidelines and procedures, and be able to operate normally even when the hotel system is out of service.

11. 回应顾客投诉与挑衅时，提供快速与贴心的服务；若不能立即处理问题，报告至相关人员以确保跟进 。
Provide prompt and attentive service when responding to customer complaints and disputes; if the problem cannot be resolved immediately, report it to the relevant personnel to ensure follow-up.

12. 熟知所有CSG项目的所有条款及优惠政策，执行所有与之相关的条款。亲力亲为使客人满意。
Be familiar with all terms and preferential policies of all CSG programs, and implement all relevant terms. Take personal responsibility to ensure guest satisfaction.

13. 高效及快速的为所有客人、团队和旅行团办理退房手续，确保遵守准确无误的出纳手续和登入分账。
Efficiently and quickly complete check-out procedures for all guests, groups and tour groups, and ensure compliance with accurate cashier procedures and posting of separate accounts.

14. 上班时完成工作清单。确保两个班次交接正确，建立需跟进事项和酒店信息的日志。
Complete the work checklist during the shift. Ensure correct handover between two shifts, and maintain a log of follow-up items and hotel information.

15. 为客人提出的要求与询问提供方便，保持记录并为同事跟进。
Facilitate guests' requests and inquiries, keep records and follow up for colleagues.

16. 根据客人喜好，保持更新酒店材料或信息。
Keep updating hotel materials or information according to guests' preferences.

17. 查看所有抵店、离店和住店客人的名单，熟悉客人的行动、喜好及要求。
Review the lists of all arriving, departing and in-house guests, and be familiar with guests' activities, preferences and requirements.

【岗位要求】Job Requirements
1、形象气质佳，普通话标准，具备良好的服务意识和职业素养
Good image and temperament, standard Mandarin, with good service awareness and professional ethics

2、优秀的沟通表达能力及应变能力，能妥善处理各类突发状况
Excellent communication and adaptability, able to properly handle all kinds of unexpected situations

3、具备基础英语会话能力（需能完成外宾基础接待）
Basic English conversation skills (able to complete basic reception for foreign guests)

4、工作细致耐心，具有高度的责任感和团队协作精神
Meticulous and patient in work, with a high sense of responsibility and teamwork spirit

5、能适应倒班工作制（含夜班），节假日可轮岗
Able to adapt to shift work (including night shift) and rotational duty on holidays

6、有酒店前台或相关服务行业经验者优先，无经验者可提供培训
Relevant experience in hotel front desk or service industry is preferred, training is available for those without experience

7、熟练使用 Opera 系统及办公软件者优先
Proficient in Opera system and office software is preferred.

坐落于城市中心愚园路1号，上海宏安瑞士大酒店以百年梧桐为幕，将商务便利、购物休闲与文化底蕴编织成一首现代诗篇。酒店与南京西路繁华咫尺相望，久光百货的流光、芮欧百货的雅韵、CP静安的摩登与嘉里中心的活力在此交汇，而千年静安寺的梵音、静安公园的绿意与地铁二/七/十四号线的便捷，共同勾勒出都市生活的黄金半径。Nestled at No. 1 Yu Yuan Road in Shanghai's heart, Swissôtel Grand Shanghai blends business convenience, shopping leisure, and cultural heritage seamlessly. A stone's throw from West Nanjing Road's vibrant mix of Jiu Guang, Réel, CP Jing'an, and Kerry Centre, it also enjoys proximity to Jing'an Temple's serenity, Jing'an Park's greenery, and Metro Lines 2, 7, and 14's ease.467间现代客房与套房‌，以6种房型演绎空间美学，更贴心推出「慢奢体验套装」：按需借用的迷你健身器械让客房瞬间化身私人运动空间，清晨被唤醒的不是闹钟，而是城市第一缕阳光透过落地窗的温柔轻抚。The 467 modern guest rooms and suites offer six room types, with mini fitness equipment available upon request to create a private workout space. Mornings here are gently awakened by sunlight through floor-to-ceiling windows, not alarms.一楼馥澜吧‌，是时光的暂停键。咖啡的醇香与西点的甜润交织，配以特制「城市漫步地图」，引领宾客穿梭于历史街巷，在光影斑驳中聆听城市记忆，让灵魂在漫步中与老洋房的砖瓦对话。On the first floor, Flow Lounge & Bar invites guests to pause time with rich coffee and pastries, accompanied by a "City Stroll Map" for exploring historic lanes.二楼瑞緋阁‌，以全天候餐饮诠释味觉慢旅行。从本帮面点的鲜香到瑞士早餐的丰盛，每一道菜品都是对食材本味的致敬，让味蕾在慢节奏中苏醒。Upstairs, Café Swiss redefines slow dining with all-day offerings, from Shanghainese dim sum to Swissôtel breakfasts, each dish honoring ingredients' essence.五楼健身中心‌，20米恒温泳池如碧玉镶嵌，自然光线倾泻而下，与按摩池、干蒸房、桑拿房共同构成身心疗愈场域。心肺功能训练区与力量器械区，以专业设备支持您的活力重启，让每一次呼吸都充满能量。The fifth-floor Fitness Center features a 20-meter heated indoor pool, whirlpool, dry sauna, and steam room, alongside cardio and strength training zones for a holistic wellness experience.多功能会议空间‌，以灵活布局承载商务与社交的无限可能。无论是产品发布会的璀璨时刻，还是主题派对的欢聚时光，亦或婚宴的浪漫序章，我们以细节成就非凡体验。Functional conference spaces with adaptable layouts cater to business and social events, ensuring meticulous detail for product launches, themed parties, or wedding banquets.上海宏安瑞士大酒店，邀您以慢奢之姿，聆听城市低语，在快节奏的都市中，找到属于自己的宁静与奢华。Swissôtel Grand Shanghai invites you to embrace the essence of slow luxury, listen to the whispers of the city, and discover your urban oasis of tranquility.