• 五险一金
• 带薪年假
• 岗位晋升
• 年终奖
• 法定三薪
• 岗位津贴
• 包吃包住
• 高温补贴
• 工会福利
• 员工住房福利

岗位职责 Job Responsibilities
全面负责大堂吧日常运营管理工作，确保服务流程标准化、规范化执行Take full charge of daily operation and management of the Lobby Lounge, ensure standardized and standardized implementation of all service procedures.
督导员工服务礼仪及操作规范，维护五星级酒店服务品质标准Supervise staff’s service etiquette and operational standards, and uphold the service quality standards of a five-star hotel.
合理排班并协调人员配置，保障各时段服务人力充足Arrange staff shifts reasonably and coordinate staffing allocation to ensure sufficient manpower for all service periods.
负责酒水库存管理，包括申购、验收、存储及成本控制Be responsible for beverage inventory management, including requisition, receiving inspection, storage and cost control.
处理宾客投诉及突发事件，及时提供解决方案并做好记录Handle guest complaints and emergencies, offer timely solutions and keep complete relevant records.
定期培训员工酒水知识、服务技能及安全卫生标准Organize regular training for staff covering beverage knowledge, service skills as well as safety and hygiene standards.
监督清洁消毒工作，确保设施设备完好及食品安全达标Supervise cleaning and disinfection work, guarantee intact facilities & equipment and full compliance with food safety requirements.
收集宾客反馈意见，持续优化服务流程与产品结构Collect feedback from guests to continuously optimize service procedures and product portfolio.
岗位要求 Job Requirements
具备酒店餐饮服务相关工作经验Relevant working experience in hotel F&B service.
熟悉咖啡、茶饮及酒类产品知识，掌握基本调酒技能Well-versed in coffee, tea and alcohol product knowledge with basic bartending skills.
出色的沟通协调能力，能有效管理多文化背景团队Excellent communication and coordination skills, capable of effectively managing a multicultural team.
具备较强的服务意识与应变能力，英语基础会话能力Strong service awareness and emergency response capabilities with basic oral English communication skills.
身体健康，能适应早晚轮班工作制Good physical health and able to work morning and evening rotating shifts.
持有餐饮服务相关资格证书者优先考虑Candidates with relevant catering service qualification certificates are preferred.
熟悉 POS 系统操作及基础财务对账流程Familiar with POS system operation and basic financial reconciliation procedures.
具备良好的英文沟通能力Good English communication proficiency.

坐落于城市中心愚园路1号，上海宏安瑞士大酒店以百年梧桐为幕，将商务便利、购物休闲与文化底蕴编织成一首现代诗篇。酒店与南京西路繁华咫尺相望，久光百货的流光、芮欧百货的雅韵、CP静安的摩登与嘉里中心的活力在此交汇，而千年静安寺的梵音、静安公园的绿意与地铁二/七/十四号线的便捷，共同勾勒出都市生活的黄金半径。Nestled at No. 1 Yu Yuan Road in Shanghai's heart, Swissôtel Grand Shanghai blends business convenience, shopping leisure, and cultural heritage seamlessly. A stone's throw from West Nanjing Road's vibrant mix of Jiu Guang, Réel, CP Jing'an, and Kerry Centre, it also enjoys proximity to Jing'an Temple's serenity, Jing'an Park's greenery, and Metro Lines 2, 7, and 14's ease.467间现代客房与套房‌，以6种房型演绎空间美学，更贴心推出「慢奢体验套装」：按需借用的迷你健身器械让客房瞬间化身私人运动空间，清晨被唤醒的不是闹钟，而是城市第一缕阳光透过落地窗的温柔轻抚。The 467 modern guest rooms and suites offer six room types, with mini fitness equipment available upon request to create a private workout space. Mornings here are gently awakened by sunlight through floor-to-ceiling windows, not alarms.一楼馥澜吧‌，是时光的暂停键。咖啡的醇香与西点的甜润交织，配以特制「城市漫步地图」，引领宾客穿梭于历史街巷，在光影斑驳中聆听城市记忆，让灵魂在漫步中与老洋房的砖瓦对话。On the first floor, Flow Lounge & Bar invites guests to pause time with rich coffee and pastries, accompanied by a "City Stroll Map" for exploring historic lanes.二楼瑞緋阁‌，以全天候餐饮诠释味觉慢旅行。从本帮面点的鲜香到瑞士早餐的丰盛，每一道菜品都是对食材本味的致敬，让味蕾在慢节奏中苏醒。Upstairs, Café Swiss redefines slow dining with all-day offerings, from Shanghainese dim sum to Swissôtel breakfasts, each dish honoring ingredients' essence.五楼健身中心‌，20米恒温泳池如碧玉镶嵌，自然光线倾泻而下，与按摩池、干蒸房、桑拿房共同构成身心疗愈场域。心肺功能训练区与力量器械区，以专业设备支持您的活力重启，让每一次呼吸都充满能量。The fifth-floor Fitness Center features a 20-meter heated indoor pool, whirlpool, dry sauna, and steam room, alongside cardio and strength training zones for a holistic wellness experience.多功能会议空间‌，以灵活布局承载商务与社交的无限可能。无论是产品发布会的璀璨时刻，还是主题派对的欢聚时光，亦或婚宴的浪漫序章，我们以细节成就非凡体验。Functional conference spaces with adaptable layouts cater to business and social events, ensuring meticulous detail for product launches, themed parties, or wedding banquets.上海宏安瑞士大酒店，邀您以慢奢之姿，聆听城市低语，在快节奏的都市中，找到属于自己的宁静与奢华。Swissôtel Grand Shanghai invites you to embrace the essence of slow luxury, listen to the whispers of the city, and discover your urban oasis of tranquility.