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岗位职责 / Job Responsibilities1、负责为客人提供行李搬运服务，包括迎宾、送行及行李寄存等。
Provide guests with luggage handling services, including greeting, seeing off, and luggage storage.2、协助客人办理入住及退房手续，引导客人至前台或客房。
Assist guests with check-in and check-out procedures, and guide guests to the front desk or guest rooms.3、为客人提供酒店设施及周边信息的咨询服务。
Provide guests with consulting services regarding hotel facilities and surrounding area information.4、确保行李存放区域整洁有序，并做好相关登记与保管工作。
Keep the luggage storage area clean and tidy, and complete relevant registration and custody work properly.5、协助维持酒店大堂及入口区域的秩序与形象。
Assist in maintaining the order and overall image of the hotel lobby and entrance area.6、配合前台、礼宾部及其他部门完成相关服务工作。
Cooperate with the front desk, concierge department and other departments to complete relevant service work.7、及时响应客人的合理需求，提供高效、友好的服务体验。
岗位要求 / Job Requirements
Respond promptly to guests’ reasonable needs and deliver efficient and friendly service experience.1、具备良好的服务意识与沟通能力，态度热情、耐心细致。
Possess good service awareness and communication skills with an enthusiastic, patient and meticulous working attitude.2、身体健康，能够胜任长时间站立及搬运工作。
Be in good health and able to work standing for long hours and handle luggage handling work.3、具备团队合作精神，服从工作安排。
Have team spirit and be able to follow work arrangements.4、能适应轮班制工作（包括夜班及节假日）。
Able to work on a shift system, including night shifts and holidays.5、有酒店相关工作经验者优先，无经验者可培训上岗。
Candidates with relevant hotel work experience are preferred; inexperienced candidates are acceptable with on-the-job training provided.6、普通话流利，掌握基本英语交流能力者优先。
Fluent in Mandarin; basic English communication skills are preferred.
国际联号工作经历：优先语言能力：英语-一般
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酒店业--国际高端酒店/5星级
100-499人
国有企业
坐落于城市中心愚园路1号，上海宏安瑞士大酒店以百年梧桐为幕，将商务便利、购物休闲与文化底蕴编织成一首现代诗篇。酒店与南京西路繁华咫尺相望，久光百货的流光、芮欧百货的雅韵、CP静安的摩登与嘉里中心的活力在此交汇，而千年静安寺的梵音、静安公园的绿意与地铁二/七/十四号线的便捷，共同勾勒出都市生活的黄金半径。Nestled at No. 1 Yu Yuan Road in Shanghai's heart, Swissôtel Grand Shanghai blends business convenience, shopping leisure, and cultural heritage seamlessly. A stone's throw from West Nanjing Road's vibrant mix of Jiu Guang, Réel, CP Jing'an, and Kerry Centre, it also enjoys proximity to Jing'an Temple's serenity, Jing'an Park's greenery, and Metro Lines 2, 7, and 14's ease.467间现代客房与套房，以6种房型演绎空间美学，更贴心推出「慢奢体验套装」：按需借用的迷你健身器械让客房瞬间化身私人运动空间，清晨被唤醒的不是闹钟，而是城市第一缕阳光透过落地窗的温柔轻抚。The 467 modern guest rooms and suites offer six room types, with mini fitness equipment available upon request to create a private workout space. Mornings here are gently awakened by sunlight through floor-to-ceiling windows, not alarms.一楼馥澜吧，是时光的暂停键。咖啡的醇香与西点的甜润交织，配以特制「城市漫步地图」，引领宾客穿梭于历史街巷，在光影斑驳中聆听城市记忆，让灵魂在漫步中与老洋房的砖瓦对话。On the first floor, Flow Lounge & Bar invites guests to pause time with rich coffee and pastries, accompanied by a "City Stroll Map" for exploring historic lanes.二楼瑞緋阁，以全天候餐饮诠释味觉慢旅行。从本帮面点的鲜香到瑞士早餐的丰盛，每一道菜品都是对食材本味的致敬，让味蕾在慢节奏中苏醒。Upstairs, Café Swiss redefines slow dining with all-day offerings, from Shanghainese dim sum to Swissôtel breakfasts, each dish honoring ingredients' essence.五楼健身中心，20米恒温泳池如碧玉镶嵌，自然光线倾泻而下，与按摩池、干蒸房、桑拿房共同构成身心疗愈场域。心肺功能训练区与力量器械区，以专业设备支持您的活力重启，让每一次呼吸都充满能量。The fifth-floor Fitness Center features a 20-meter heated indoor pool, whirlpool, dry sauna, and steam room, alongside cardio and strength training zones for a holistic wellness experience.多功能会议空间，以灵活布局承载商务与社交的无限可能。无论是产品发布会的璀璨时刻，还是主题派对的欢聚时光，亦或婚宴的浪漫序章，我们以细节成就非凡体验。Functional conference spaces with adaptable layouts cater to business and social events, ensuring meticulous detail for product launches, themed parties, or wedding banquets.上海宏安瑞士大酒店，邀您以慢奢之姿，聆听城市低语，在快节奏的都市中，找到属于自己的宁静与奢华。Swissôtel Grand Shanghai invites you to embrace the essence of slow luxury, listen to the whispers of the city, and discover your urban oasis of tranquility.
