招聘行政酒廊主管_上海兴荣温德姆至尊豪廷酒店招聘信息-最佳东方

1. Report to work in time, in proper and clean uniform, including nametag as outlined in the staff handbook. Personal appearance and grooming must conform to standard.

按时到岗，着合适整洁的制服，佩戴名牌。穿着佩戴符合员工手册规定。个人仪容仪表符合标准。

2. Update self and guest service agent with current facts of the hotel services and facilities, including room types, rates, packages, promotions, up-selling, relative features and facilities, F&B outlets and Health Club.

更新自己和当班客户服务接待有关酒店服务内容和设施的情况表，包括房间类型，房价，组合服务，促销，推销，相关的特点设施，餐饮设施，和健身中心等。

3. Have a complete knowledge of Policy and Procedures and Performance Standard of Front Desk and Executive Floor.

全面了解前台和行政楼层的政策，程序和操作标准。

4. Check and ensure VIPs and regular guest on Executive Floor room assignments and amenities are set up prior to their arrivals.

检查并确保入住行政楼层的VIP客人和常客在到达酒店前安排好房间和客用品。

5. Ensure self and assigned guest service personnel on Executive Floor are well taking care for every guest and VIPs on the Executive Floor.

确保自身和在行政楼层当班的客服人员服务好行政楼层的每一个客人和VIP 客人。

6. Ensure the availability of daily tea/coffee and happy hour are ready on Executive Floor Lounge prior to opening hour.

确保行政酒廊营业前准备好当天的茶水/咖啡和欢乐时光的供应品种。

7. Ensure glassware and chinaware for happy hour are well stocked and equipments are well maintained.

准备好用于欢乐时光的玻璃制品，瓷器，维护好相关的设备。

8. Regularly conduct inspections of all work conducted within the Executive Floor to ensure quality standard are maintained.

定期检查行政楼层的各项工作，确保符合质量标准。

9. Conduct daily shift briefing and help the other regular Executive Floor training monthly.

指导日常班内的协调以及帮助操作行政楼层员工的日常培训.

10. Ensure all guests receive prompt, friendly and courteous services upon check in and check out.

确保所有的客人在登记入住和退房时，提供及时，友好和礼貌的服务。

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