• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 提供工作餐
• 管理规范
• 人性化管理
• 领导好

This position is concerned with overall responsibility over Front Office operation and personnel with the hotel and a liaison role with all other departmental managers.
此职位的工作职责包括负责整个前厅部的运营工作和前厅员工的管理工作，同时负责与其他部门经理之间进行有效的沟通。
 
1.         To be responsible for the maximization of room revenue and profit through commercial rooms management; ensuring a consistently high standard of customer service within the department.
通过有效的商业运营，达到酒店利益的最大化；确保部门员工给客人提供一贯高标准的服务。
2.         To maximize room sales and revenue for the hotel. Planning and monitoring of any upselling campaign being established at the Font Desk.
 为酒店创造最高的收益。制定计划并时时监控前台已实施的促销活动。
3.         To ensure commercial management techniques of availability control are applied, to achieve the maximization of room sales and revenue.
确保运用商业管理手段所达到的有效管理是可行的，并获得客房出租利益的最大化。
4.         To make all decisions regarding overbooking the hotel on same day, ensure all out bookings are carried out by a member of management. Overbooking levels for future days will be monitored by the Revenue Manager.
全权处理同一天内酒店内的超额预定，并确保所有的超出预定由管理层的一名成员决定。超额预定的标准需要应收经理进行有效的监控。
5.         To maintain a high standard of customer relations/customer service within Front Office.
 维护并保持前厅部与住店客人之间良好的关系，同时提供高标准的服务。
6.         To ensure Front Office operates with a sales attitude, and all personnel are aware of sales opportunities within the hotel which will assist with the maximization of revenue.
确保时时保持销售的心态运营和管理前厅部，并确保员工也具有此种销售意识，这对于实现酒店收入的最大化有良好的辅助作用。
7.         To ensure the necessary forward planning is carried out to achieve the pre-set annual budget for room revenue.
确保实施必要的及时计划已达到年度收入预算。
8.         To keep senior management informed of any risk or opportunity in relation to the pre-set performance figures.
保持向高层管理人员通报任何风险或者是任何发展机会，这些风险或机会关系到酒店预先设定的业绩数字。
9.         To ensure availability is reviewed as per minimum required standards.
确保每一个标准，即使是最小的但却是必要的标准，都及时有效的得以实施。
10.     To ensure accurate advance booking count and forecasting is carried out.
采取措施以确保准确的提前预订计数和预测。
11.     To ensure all Front Office personnel are aware of all rooms sales/revenue targets and are kept informed of performance results.
确保前厅部所有的工作人员都知道客房销售及收入目标，并获知业绩。
12.     To adhere to company credit policies to ensure revenue expected will be received.
根据公司的信用政策，确保达到预期的收益目标。
13.     To monitor competitors performance both past and future to ensure correct selling strategies are applied.
通过对过去竞争对手和将来即将成为竞争对手的观察，制定正确的销售策略。
14.     To develop and maintain a high performance of communication relating to business opportunity between the hotel and the Sales and Revenue offices.
发展和保持酒店与销售部门和收入部门之间关于寻找商业发展机会上高效的沟通。
15.     To ensure a high standard of liaison is maintained between Front Office and all other departments within the hotel.
确保维护前厅部与酒店其他部门之间高效的接触和沟通。

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