招聘前台接待 Guest Service Agent_上海兴荣温德姆至尊豪廷酒店招聘信息-最佳东方

MAIN DUTIES 主要职责

1. Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation.

根据客人的预定要求登记并分房。如果客人并未做预定，为他提供适合的住宿。

2. Offers/provides assistance to guests, as needed.

如有需要提供给客人协助。

3. In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances.

对客人的询问做出回答，提供有关酒店服务和设施的信息，其他所能提供的信息，包括事件，人物，娱乐场所，名胜古迹，文化娱乐表演等等。

4. Handles and controls guestroom keys; ensures that a key is available for every room , receives from and issues them to the right guest, initiates requests for replacement of lost keys or for issuance of additional keys as requested by guests, ensures that they are returned by the guests upon check-out, and closely co-ordinates with the key custodian regarding inventory of keys.

处理并控制客人房间钥匙，确保每个房间都有钥匙，收取钥匙并将它交给准确的客人，为钥匙遗失的客人做附加钥匙，确保在客人结账时能归还钥匙，并与钥匙保管员一起保管储备钥匙。

5. Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests.

保持准确的房态，如空房，未清理，等等。并保留准确的酒店客人的纪录。

6. Reconciles Room Status report of Housekeeping with that of the Department, advises Chief Receptionist/Assistant Front Office Manager of any discrepancy.

将本部门房态报告与客房部的做比较，如有任何差异，向前台接待主管/前厅部经理助理汇报。

7. Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly.

为贵宾客人和团队定房，预先为他们做登记并根据需要与上级及客房部联系。

8. Accomplishes required reports and maintains records necessary for preparation of statistical data such as:

制作指定的报告并保留需要统计数据的记录，如：

1) Daily arrivals and departures record

每日到店离店客人记录

2) Room Sales recapitulation

卖房资本调整

3) Rooms breakdown report

房间报告

4) VIP and special attention list, etc.

贵宾和特殊注意列表，等等

9. Attends to guests’ complaints, enquiries and requests. Refers major problems to superior.

处理客人投诉，询问和要求。对重要问题汇报上级。

10. Ensures the proper use of all Front Office supplies, forms, equipment.

适当利用所有前台办公资源，报表，设备。

11. Maintains cleanliness of work area.

维护工作区域的清洁。

12. Performs duties common to all non-supervisory personnel and other duties as may be assigned.

其他被指派的任务。

JOB REQUIREMENTS 职位要求

1. At least 2nd year college education

至少2年大学专科教育

2. 1 year’s experience

至少1年的工作经验

3. Personable and neat

气质良好，头脑灵敏

4. Female, at least 5’3” in height

女性身高不低于5尺3寸

5. Male, at least 5’9” in height

男性身高不低于5尺9寸

6. Verbal facility

口头表达能力良好

7. General knowledge of overall operations and activities of the Hotel

对酒店总体操作的总体知识了解

上海兴荣温德姆至尊豪廷酒店是以白金五星打造的一座豪华酒店，楼高173.8米，总建筑面积68222平方米，酒店位于浦东新区主干道浦东大道2288号和万德路的交叉口。酒店与杨浦大桥毗肩相邻，蜿蜒盘旋的引桥直达酒店正门，站在140米高处鸟瞰世界著名的杨浦大桥——世界第四大斜拉索桥和上海的母亲河——黄浦江，可以使您360度地纵览飞速发展的新上海现代风貌与老上海的怀旧风情，高楼林立的陆家嘴金融贸易中心——东方明珠、金茂大厦和环球金融中心及举世闻名的有万国建筑博览之称的外滩犹如尽在眼前。饭店距离上海新国际博览中心仅几分钟车程之遥，距离上海虹桥国际机场仅30分钟的车程；前往上海浦东国际机场也只需40分钟。豪华的设施、便利的交通、宽阔的视角使得酒店成为了商旅休闲的最佳场所。温德姆国际酒店集团，是世界上最大的酒店管理集团，在66个国家拥有7,100多家酒店和700,000间客房，旗下拥有包括温德姆在内的十余个品牌。目前，它在中国共有各种品牌酒店184家，其中温德姆酒店及度假村品牌是集团内高端和豪华品牌，管理五星级酒店。诚邀有志之仕加入！Located along bustling Pudong Avenue, only minutes away from the financial hub of Shanghai, the Shanghai New International Expo Centre and with easy access to modern expressways leading to both domestic and international airports make the Wyndham Grand Plaza Royale Shanghai the perfect destination for business and pleasure. Standing at an impressive 140 metres high and towering over the famous Yangpu Bridge, the world's fourth largest cable-stayed bridge, the hotel boasts 350 degree views of modern and old Shanghai.酒店2020年大招即将开始将在2020年2月18日开始浦东大道2288号人力资源部三楼当天大家可到酒店进行参加