招聘服务中心经理 Service Center Manager_上海兴荣温德姆至尊豪廷酒店招聘信息-最佳东方

主要职责

1. Directs, supervises and co-ordinates the activities of Telephone Exchange personnel.

领导，主观和协调接线房员工的日常工作。

2. Ensures the proper maintenance, repair and use of all Telephone Exchange equipment and facilities, including guest room telephones and paid telephones; initiates requisitions for necessary spare parts.

确保所有电话程控设备和设施的正常维护、维修和使用，包括客人房间电话和预付费电话，如有需要则采购其他必要部件。

3. Maintains close liaison with local telephone company to utilize their services regarding training, employment and proper mechanical operation. Works closely with repair and maintenance crew.

与当地电话公司保持密切的合作关系以使用他们的服务，包括培训，雇用和适当的机械操作。与工程部员工密切合作。

4. Develops and implements procedures for:

发展并执行以下的操作程序：

1) Proper handling of calls

适当处理电话

2) Efficient operation of paging system

高效的呼叫系统操作

3) Message taking

信息记录

5. Compliance with requests of a special nature (e.g. wake-up calls)

对特殊要求态度良好（比如：起床闹玲服务）

6. Efficient operation of BGM (background music)

高效的BGM操作（背景音乐）

7. Strict compliance of time schedule for car paging

准确地与时刻表核对叫车服务

8. Compliance with requests for additional local lines for offices and concessionaires with access to outside lines.

满足酒店打外线或从酒店办公室和部门打至外线的要求。

9. Checks particulars of toll charges by telephone company against traffic sheets for discrepancies and pay station commissions; checks rental charges by trunk lines against the record of serviceability of trunk lines during the period in question.

和电话公司核对电话费用差异和设备租用费用，在有问题期间根据电话线路可用性记录通过电话检查租用费用。

10. Investigates complaints regarding telephone service and personnel; takes appropriate action.

调查有关电话服务和员工的投诉，采取适当行动。

11. Prepares and/or approves work schedules, requisition, etc.

准备和 / 或批准工作日程表，采购计划，等等。

12. Ensures that enough Telephone Operators are available to service calls at all times, that all calls are handled properly.

确保时刻保持接线员人数充足，能及时适当的接电话。

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