• 五险一金
• 岗位晋升
• 带薪年假
• 凯悦免费住房
• 高档员工公寓
• 营养健康员餐
• 集团调动机会
• 技能培训
• 人性化管理

在抵达时欢迎客人，确保他们在入住期间得到宾至如归的服务。
Be responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. 
始终将重点聚焦在对客服务展现关爱和积极的服务态度；用心聆听并了解他们的需求 – 尽最大可能了解他们以及他们的喜好。
The priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level.  
确保完美的离店体验, 令客人感到宾至如归并期待尽快再次入住
Should also play the important role of ensuring that departure motivates guests to come back to the hotel at the earliest opportunity.
遵循品牌承诺并始终提供优异的对客服务。
Delivers the brand promise and provide exceptional guest service at all times.
熟悉掌握酒店的产品知识及服务标准。
Be familiar with the hotel’s products and services and policies.
礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
保持与顾客和同事的良好合作关系。
Maintains positive guest and colleague interactions with good working relationships.
经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
确保留存所有与酒店、公司、地方法规相关的财务记录；遵循财务记账，资金处理的规定；及时准确的汇报财务信息。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

北京柏悦酒店座落于朝阳区长安街沿线北京银泰中心的中央主楼，与中国国际贸易中心遥相对望。作为大中华区的第一家柏悦品牌酒店，北京柏悦酒店自开业以来，一直致力于为客人打造舒适优雅的入住体验。酒店拥有246间豪华客房与套房，均于2019年初完成了整体的翻新升级，卓越的建筑设计融合高品位的艺术精髓，考究而细腻的装饰和设施，以低调奢华又具个性化的方式关注每一个细微之处，为客人的下榻之旅增添品味与优雅。酒店的三间餐厅和酒吧分别呈现不同的风格和用餐体验，包括66层北京亮餐厅 - 拥有360度视角将古城北京的韵致和现代化大都市的风情尽收眼底；65层的北京亮酒吧 - 充满现代气息的酒吧，客人将在此伴随着爵士音乐，在云端品味美酒与生活；以及63层全新揭幕的锦庭 - 氛围温馨舒适，富有艺术感的中餐厅，提供地道的中式菜肴、西式简餐和小吃，以及应季美味下午茶。厨师团队将国际美食与本地的饮食文化相结合，为客人带来味蕾和感官的双重感受，更有专业的侍酒师团队巧妙搭配醇酒佳酿，将体验升华。我们热诚邀请您加入柏悦的大家庭！一旦应聘成功，我们会与您签订正式合同，您还将同时享有五险一金、带薪年假、年底花红以及全球凯悦集团的免费住宿等福利。