确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Associates deliver the brand promise and provide exceptional guest service at all times.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
经常亲自证实餐厅客人得到的是最好的服务。
Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective Associates and functions to the fullest expectations.
将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化,以完成经营上的财政目标和顾客期望。
Maximises Associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
关注工作效率水平的提高以及在适用的的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise.
达到月度和年度个人目标和餐厅营业收入。
Achieves the monthly and annual personal target and the outlet’s revenue.
确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
以主要的业绩表现指数为基础对成本进行预先管理控制,适当的时候让各个部门经理参与其中。
Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
确保使用新技术和设备,简化工作系统提高工作效率。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
与部门成员一起准备年度市场计划,作为完成餐饮部年度市场计划的依据。
Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.
不断评估当地、国内和国际市场趋势、供应商和其他酒店/餐饮企业营运状况以确保酒店自身经营状况保持竞争力和领先位置。
Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
确保酒店最基本的品牌标准都要被贯彻执行。
Ensures that minimum brand standards have been implemented.
执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned.
北京柏悦酒店座落于朝阳区长安街沿线北京银泰中心的中央主楼,与中国国际贸易中心遥相对望。作为大中华区的第一家柏悦品牌酒店,北京柏悦酒店自开业以来,一直致力于为客人打造舒适优雅的入住体验。酒店拥有246间豪华客房与套房,均于2019年初完成了整体的翻新升级,卓越的建筑设计融合高品位的艺术精髓,考究而细腻的装饰和设施,以低调奢华又具个性化的方式关注每一个细微之处,为客人的下榻之旅增添品味与优雅。酒店的三间餐厅和酒吧分别呈现不同的风格和用餐体验,包括66层北京亮餐厅 - 拥有360度视角将古城北京的韵致和现代化大都市的风情尽收眼底;65层的北京亮酒吧 - 充满现代气息的酒吧,客人将在此伴随着爵士音乐,在云端品味美酒与生活;以及63层全新揭幕的锦庭 - 氛围温馨舒适,富有艺术感的中餐厅,提供地道的中式菜肴、西式简餐和小吃,以及应季美味下午茶。厨师团队将国际美食与本地的饮食文化相结合,为客人带来味蕾和感官的双重感受,更有专业的侍酒师团队巧妙搭配醇酒佳酿,将体验升华。我们热诚邀请您加入柏悦的大家庭!一旦应聘成功,我们会与您签订正式合同,您还将同时享有五险一金、带薪年假、年底花红以及全球凯悦集团的免费住宿等福利。