• 五险一金
• 岗位晋升
• 带薪年假
• 凯悦免费住房
• 高档员工公寓
• 营养健康员餐
• 集团调动机会
• 技能培训
• 人性化管理

§  为其他员工及来电者提供专业礼貌、关怀备至的高水准的服务。
Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
§  确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures all employees provide a courteous and professional service at all times.
§  礼貌并有效地处理客人和员工的询问，对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
§  保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
§  快捷、礼貌和准确地为本地及国际电话进行转接。
Connects local and international calls quickly, courteously and accurately.
§  按要求提供准确的自动或人工电话叫醒服务。
Handles wake-up calls as requested with accuracy, whether they are automatically programmed or personal wake-up calls.
§  熟练地应对各种紧急情况。在遭遇严重事件的状况下，保持冷静的头脑、警惕的神经和专业的判断力，并能高效地进行处理。
Acts proficient in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
§  维护有条不紊的工作环境，尽可能保持最小的背景噪音和谈话音量，以免噪声通过耳麦传递出去。
Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.
§  为客人及员工提供优质的接线服务，及尽可能多的酒店周边地区的相关信息。
Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and activities around the hotel.
§  汇报并记录当班时间所发生的各种问题，并将所有信息通知至下一班次的员工。
Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
§  接收并传递信息给客人及酒店员工。
Accepts and relays messages for guests and hotel personnel.
§  始终保持礼貌和友好的服务形象。
Projects the image of being courteous, providing friendly services at all times.
§  应答并转接所有内部及外部电话。
Answers and connects all incoming calls from both in and out of house.
§  协助礼宾部和前台处理未尽的留言、传真等。
Coordinates with Concierge and Front Desk with pending messages, faxes, etc.
§  熟悉餐饮方面的知识，以便于高效和礼貌的回应客人的询问。
Be fully conversant in all aspects of Food and Beverage outlets in order to handle all guests’ queries efficiently and courteously.
§  安排员工班次。
Plans the roster of employees.

北京柏悦酒店座落于朝阳区长安街沿线北京银泰中心的中央主楼，与中国国际贸易中心遥相对望。作为大中华区的第一家柏悦品牌酒店，北京柏悦酒店自开业以来，一直致力于为客人打造舒适优雅的入住体验。酒店拥有246间豪华客房与套房，均于2019年初完成了整体的翻新升级，卓越的建筑设计融合高品位的艺术精髓，考究而细腻的装饰和设施，以低调奢华又具个性化的方式关注每一个细微之处，为客人的下榻之旅增添品味与优雅。酒店的三间餐厅和酒吧分别呈现不同的风格和用餐体验，包括66层北京亮餐厅 - 拥有360度视角将古城北京的韵致和现代化大都市的风情尽收眼底；65层的北京亮酒吧 - 充满现代气息的酒吧，客人将在此伴随着爵士音乐，在云端品味美酒与生活；以及63层全新揭幕的锦庭 - 氛围温馨舒适，富有艺术感的中餐厅，提供地道的中式菜肴、西式简餐和小吃，以及应季美味下午茶。厨师团队将国际美食与本地的饮食文化相结合，为客人带来味蕾和感官的双重感受，更有专业的侍酒师团队巧妙搭配醇酒佳酿，将体验升华。我们热诚邀请您加入柏悦的大家庭！一旦应聘成功，我们会与您签订正式合同，您还将同时享有五险一金、带薪年假、年底花红以及全球凯悦集团的免费住宿等福利。