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§ 协助副经理确保宾客服务中心按照既定的理念顺畅运作,并随时提供礼貌、专业、快捷、灵活的服务。
Assists the Assistant Manager in efficiently managing the Communication Centre according to the established concept statement providing courteous, professional, efficient and flexible service at all times.
§ 礼貌并有效地处理客人投诉和询问,对于无法立即处理的投诉和提出的问题,应汇报服务中心经理。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Communication Centre Manager if no immediate solution can be found.
§ 与客人之间建立和谐的客服关系并长久保持。
Establishes a rapport with guests, maintaining good customer relationship.
§ 根据操作程序,对总机交换台,传呼系统和相关的电脑设备运用自如。
Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
§ 签发员工申请表和采购单及维修单。
Issues Job Requisition / Orders and repair orders for maintenance.
§ 确保服务中心的设施干净并得到妥善保养,保持库房整洁。
Ensures cleanliness and maintenance of the Communication Centre, equipment and storage.
§ 负责向所有来电者提供友善、有效的服务。
Responsible for the provision of friendly and efficient service to all callers.
§ 经常性地亲自确认客人、员工及公共区域的访客得到符合酒店标准的服务。
Personally and frequently verifies that guests, employees and members of the public utilising the Communication Centre services are receiving service in line with Hyatt International standards.
§ 确保正确处理及分发所有客人的留言、邮件及传真。
Ensures that all guests’ messages, mail and fax are handled and distributed properly.
§ 贯彻主人翁精神,并以身作则。保持良好的商业意识,尽可能抓住每个盈利机会。
Exemplifies and instils upon the employees the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
§ 实现协助客房服务、餐厅预订、客房协调、健身中心预约及工程部维修的职能。
Ensures that the departmental functions of Room Service coordination, Restaurant reservations, Housekeeping coordination, Fitness Centre reservations, and POMEC coordination are carried out efficiently.
§ 保持设备的良好工作状态,并在需要时提出维修要求。
Ensures operating equipment is maintained in good working order and to report maintenance requirements.
北京柏悦酒店座落于朝阳区长安街沿线北京银泰中心的中央主楼,与中国国际贸易中心遥相对望。作为大中华区的第一家柏悦品牌酒店,北京柏悦酒店自开业以来,一直致力于为客人打造舒适优雅的入住体验。酒店拥有246间豪华客房与套房,均于2019年初完成了整体的翻新升级,卓越的建筑设计融合高品位的艺术精髓,考究而细腻的装饰和设施,以低调奢华又具个性化的方式关注每一个细微之处,为客人的下榻之旅增添品味与优雅。酒店的三间餐厅和酒吧分别呈现不同的风格和用餐体验,包括66层北京亮餐厅 - 拥有360度视角将古城北京的韵致和现代化大都市的风情尽收眼底;65层的北京亮酒吧 - 充满现代气息的酒吧,客人将在此伴随着爵士音乐,在云端品味美酒与生活;以及63层全新揭幕的锦庭 - 氛围温馨舒适,富有艺术感的中餐厅,提供地道的中式菜肴、西式简餐和小吃,以及应季美味下午茶。厨师团队将国际美食与本地的饮食文化相结合,为客人带来味蕾和感官的双重感受,更有专业的侍酒师团队巧妙搭配醇酒佳酿,将体验升华。我们热诚邀请您加入柏悦的大家庭!一旦应聘成功,我们会与您签订正式合同,您还将同时享有五险一金、带薪年假、年底花红以及全球凯悦集团的免费住宿等福利。