Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
Pre-qualifies and targets major Companies and Government Departments, utilising Catering database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
Carefully plans Sales Calls into defined objectives.
Maintains a detailed knowledge of Hotel facilities, features and services.
Professionally conducts routine telemarketing activities to identify new business opportunities.
Meets and greets VIP guests upon arrival/ departure.
Conducts regular Market Surveys and Competitor Researches.
Plans and makes Sales trips to Companies and Government Departments which is our current and potential clientele to explore into new Catering business opportunities.
Entertains and conducts site inspections to relevant Companies representatives/ Government officials/ delegates whenever required.
Implements all Catering sales action plans related to responsibility areas as outlined in the Marketing plan.
Assists Catering Sales Buddy to follow-up on all matters in the absence of Catering Sales Buddy.
通过“taking work out of the system”和简化工作流程，不断寻求提升服务水平
Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.