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Responsible for the efficient and professional running of the front desk, including relationships with other departments.
Ensure smooth check-in and check-out of guests, through properly handling guest accounts.
Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
Be prepared to perform all front desk functions, assist in monitoring the supplies and maintenance of all Front desk equipment.
Lead by example: Provide a gracious and aggressive hospitality towards all customers.
Be highly familiar and adhere to all policies, procedures and standards.
Assist all associates with questions, problems which might occur.
During peak hours, be at the front desk to ensure efficient and smooth service is provided to all customers.
Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments.