招聘预订及服务中心文员 Reservations & Service Center Officer_北京王府井希尔顿酒店招聘信息-最佳东方

1. Be proactive towards customers, assisting them with any reasonable requests.

积极主动的面对客人，协助他们接近合理的需求。

2. Have detailed knowledge of Hilton departmental standards, follow the standards of Hilton brand.

掌握部门的希尔顿品牌标准的详细内容，遵循希尔顿品牌标准。

3. Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.

积极的工作，友好的为客人提供服务，在客服中心的团队中扮演积极的角色。

4. Carry out any other reasonable duties and responsibilities as requested by the Reservations & Service Centre Supervisor.

根据预订及服务中心主管的要求，执行其他合理的责任和任务。

5. Agree on and implement actions to make improvements to customer service.

同意并实施以行动去提高对客服务的质量。

6. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.

7. 向每一位客人介绍希尔顿荣誉客会以及其优惠政策。尽可能的招募更多的客人加入希尔顿荣誉客会。认知会员客人，确保希尔顿荣誉客会会员客人收到个性化、专业的服务以及相应的优惠政策。

Reinventing lifestyle. Recreating the art in cuisine. And celebrating space! That’s the whole concept behind the Hilton Wangfujing (Forbidden City).Nestled in the heart of Beijing city, this exclusive 255 room hotel is within “real” walking distance of Tiananmen Square and the Forbidden City, and is located right on the famous shopping street haven of Wangfujing. Standard rooms are amongst the largest in the city at 50m2 and feature a modern open plan design with unique finishing, 42” plasma screen in the living room, IP telephone, television in the bathroom with a walk-in “rain” shower, and a spacious walk-in closet.The hotel features a unique Macanese restaurant where guests can experience a fusion of flavors from the East and West, as well as escape from mundane ordinariness at the most theatrical Chinese restaurant in town. For guests wanting to reinvigorate at the end of a hard day’s work or play, choice again is abundant. A retreat to the Executive Lounge where views can take your mind on a journey from the old to the new Beijing, or perhaps a dip in the wonder of water in the spa swimming pool might do the trick. And of course, there’s always the comfort of the bar for those looking for a more lounging style of unwinding….重塑生活方式，再创烹调艺术。让我们共同庆祝一个新的空间！那就是北京王府井希尔顿酒店的整体概念。北京王府井希尔顿酒店坐落于北京城的中心，这是一个独一无二的拥有255个客房及套房的酒店，紧邻最著名的王府井购物天堂，并且只需步行十分钟便可到达天安门广场和故宫博物院。酒店拥有近50平米的京城最大的客房标准间，配合着最时尚的设计理念以及独特的装潢。客厅配备42寸液晶屏幕，浴室同样配备数字电话，电视和一个让您感受雨水般淋浴享受的浴室，以及可以进入其中的宽敞衣橱。所有光临北京王府井希尔顿酒店澳门餐厅的客人都可以品尝到独具中西烹饪完美结合的美餐。同样这里的中餐厅也会让客人在北京城感受到新奇独特的就餐旅程。客人在结束了一天繁忙辛苦的工作后可以有着众多的选择来放松身心。您可以选择回到酒店的行政酒廊休息，让心灵随着视野感受古老和现代的北京城，或选择去享受一下水疗中心带来的舒适。当然，您也可以在酒廊里尝试忘掉一切完全放松地去享受舒适的一天。北京王府井希尔顿酒店人力资源部将在每周一至周五下午两点到五点之间做公开面试。您可携带您最近的简历，身份证，一寸彩色照片来酒店人力资源部（北京王府井东大街8号）面试