招聘皇冠会务总监 Crowne Meeting Director_上海颖奕皇冠假日酒店招聘信息-最佳东方

Ensure that the Crowne Plaza KEYS are implemented and cascaded to every Crowne Meetings team members.

确保完成皇冠假日酒店会议及相关工作的完成并贯穿整个会议销售团队.

Guides and provides guidance to the Crowne Meetings Team on dealing with special guest requests.

对团队进行指导并提供引导使之解决客人的特别要求.

Ensure that the Crowne Meetings Processes are implemented and follow through.

确保皇冠会议程序的完整并彻底跟进.

Ensure that forecasted or actual revenue for each event is updated into IBP.

确保将预测及实际营业额输入IBP系统.

Monitors competitors activities and assists in marketing intelligence

监察竞争对手的商业活动和协助监察市场动态

Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business

根据在销售策略中既定目标，向新的、现有的、有潜质的可谈判最适合的价格以争取最大的利润

Services existing business through management of account base

通过客户管理，向现有的客户提供服务

Sell all facets of the hotel

销售酒店的所有设施

Provides direction on, and conducts market research and analysis

提供市场发展的趋势，进行市场调查和分析

In conjunction with Crowne Meetings Managers maintains close contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business

根据酒店的营业需要，发展与业务联系人，会务策划者，游客或商务会议旅行社，旅游工作者，航空公司，公司客户，政府部门和其他的客人，并保持紧密的联系

Monitors existing business and inputs into sales strategy meetings to maximize business

监督现有的客户并把其纳入销售策略以使业务量实现最大化

Grows existing business and establishes and aggressively pursues new leads to develop the C&B segment

发展现有的客户和建立并跟踪新的会议信息以发展会议及宴会的业务

Interfaces with operations on a timely basis

及时与运作部门进行交流

Be visible to organizers or clients during their event / group dates and monitors guests satisfaction.

在宴会或团队在住期间，需确保客人能随时找到您以保证客人的满意度

Obtains feedback from clients and follows through with the necessary actions.

获取客户反馈意见，并采取必要行动跟进相关意见

Maintains the active Event and account Profile Database.

保持活动文档及客户在数据库中的跟新

Closely monitor accounts revenue and business production.

密切关注每个客户及公司的业务量

To forecasting of group room nights and banquet revenue.

预测团队房晚及宴会收入

Analyses sales mix and likely impact on hotel goals

分析销售类型及对酒店目标实际可能的影响

Entertain clients and conducts site inspections for potential clients

宴请客户并带潜在客户进行场地参观

Ensure effective communication with clients and efficient coordination with departments concerned

确保与客户进行高效联系，并保证与宴会相关运作部门的高效沟通

Maintains timely and responsive communication with client within 2 hours.

控制响应时间并在2小时内向客户反馈

Maximizes up-selling opportunities whenever possible.

最大化增加增效的机会

Source of potential new markets needing coverage and develop new emerging markets.

发掘潜在新市场，覆盖并开拓新市场份额

Maintains close communication with Sales Team in the negotiation process of the enquiry.

在客户询价方面，与销售团队要保持紧密沟通，并商讨审核客人的询价

Attends pre-conference or post-conference meetings as required

准时出席会前沟通会和会后总结会

Establishes good working relationship within the department and with other departments

与运作部门和自身部门建立和谐的工作关系

Ensures highest standards of service and product quality are provided to guests at all times.

确保提供高品质的产品及服务

Closely monitors and review Catering account performance, analyze revenue and business production. Implement or adjust strategies, procedures as needed to achieve the planned goals.

观察及回顾宴会销售方面的客户表现,分析市场及收入产量,完成或调整经营策略,使之达到预期目标

Prepares monthly group C&B forecast revenue.

以月为单位准备宴会及会议的收入预测

Maintains close and frequent communication with Director of Sales & Marketing in order to maximize the Hotel profit though effective yield and function space management.

与市场销售总监保持密切联系以达到最大限度的盈利,以及宴会场地的合理管理

Recruits, selects, trains and motivates Crowne Meetings Team to realize their potential. Develops individuals for advancement within the IHG Group.

录用,选择,培训及激励员工使之认识到自己潜力所在,为集团培养人才.

Ensures understanding of job responsibilities, goals and standard of performance for Crowne Meetings Team; conducts informal session (when required), formal semi-annual evaluations and on-going coaching and counseling.

确保团队员工了解工作职责，目标及标准的评估,开展正式与非正式的评估提供教导及咨询.

Work closely with F&B Department in ensuring that our Hotel hygiene and food safety control standards are maintained.

与餐饮部保持密切联系保证酒店食品卫生安全控制标准的实施.

Continuously seek to improve the working environment of the staff in order to increase productivity and efficiency.

不间断的改善员工工作氛围,提高效率及产量.

Constantly seek feedback from guests to improve and development new concept / menus / set-ups to cater to guests needs and offer choices to improve revenue.

不间断的寻求客人的反馈提升观念.菜单摆设提供客人多项选择达到提高营业额的目的.

Required Skills –

技能要求

Organized, with attention to detail 有组织能力、关注细节

Excellent customer relationship management skills 良好的客户沟通和管理技巧

Ability to work within a team and cross functional organization 团队合作能力、宴会组织能力

Team management 团队管理能力

Sound computer (excel, word, email) skills 电脑操作技巧（excel, word, email）

Ability to work with deadlines 时间的控制与安排

Understanding core financial principles, such as revenue, yield, expenses, forecasting

了解财务制度，如：营业额，利润，花费及预估.

Qualifications to Crowne Meetings Director 皇冠会议总监资格认证

Good master of using office software. 熟练掌握Office 办公软件

Good speaking and writing English. 中英文书写及语言能力

Familiar with Opera S&C system. Opera S&C系统

Negotiation Skill of relative field. 相关行业的谈判技巧

Qualifications –

学历

Diploma in Hotel Management, Sales & Marketing or related field.

酒店管理，市场销售或相关专业的大专学历

Experience –

经历

Business Development Management experience 商业发展管理经验

Event management / PCO experience 会议协调管理经验

Food and Beverage service experience 餐饮服务经验

Banquet Sales Experience 宴会销售经验

Above one year working experience for the position 一年以上同等职位的工作经验

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