尽炫自我

    职位:Guest Services Supervisor宾客服务主管

  • 职位性质:全职
  • 工作地区:上海市嘉定区
  • 招聘人数:3人
  • 学  历:大专
  • 工作经验:3年以上
  • 所 在 地:上海市
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(熟练)
  • 国际联号工作经历:优先
  • 薪资待遇:4千-5千
  • 职位有效期:2020-01-22至2020-04-21

岗位职责/职位描述

Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

监督客户关系部工作人员,以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最大的客人满意度

 

Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

监督客户关系部人员的工作,以确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到特别关照

 

Inspects all VIP rooms prior to arrival

在贵宾到达前对贵宾房进行检查

 

Greet VIP guests personally

亲自迎接贵宾

 

Liaise with other departments and necessary outside contracts to ensure excellent service delivery

与其它部门和必要的外部承包商联系,以确保提供高质量的服务

 

Oversee maintenance of efficient repeat guest history system

对高效的常客客史档案系统维护实施监管

 

Promote Inter-Hotel sales and in-house facilities

     促进店际销售及完善内部设施

 

Perform such functions as to include but not be limited to:

行使下列功能,包括但不仅限于:

o        Priority Club and regular guest welcome letters

           向优悦会会员和常客致欢迎信

o        Solicitation of Priority Club applications

           发展优悦会会员

o        Attending to special requests by guests

           回应客人提出的特别要求


Develop and implement guest telephone contact systems

开发和应用客人电话联系系统

 

Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请

 

Prepare requisitions for amenities on a timely basis

及时准备设备使用申请

 

Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

评估所有员工的外在形象、守纪情况和工作效率并进行直接监管,如有必要,可采取

直接的纠正措施

 

Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations

织和召开客户关系部全体人员参加的会议,以加强交流和保证业务的顺利进行

 

Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为客户关系部员工准备高效的工作计划,安排节日和假日


Experience –

经验

2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience. 

拥有2年前厅或宾客服务工作经验,包括在相似规模和复杂程度的酒店的管理经验,或与此相当的教育和相关工作经验结合的背景。