• 五险一金
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 管理规范
• 人性化管理
• 技能培训
• 节日礼物
• 尽炫自我

Please attach both English CV and Chinese CV 
请附中英文简历

DUTIES AND RESPONSIBILITIES工作职责
•	Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
•	直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。

•	Provides functional assistance and direction to all departments.
•向所有部门提供功能性支持和指导。

•	Cooperates, coordinates and communicates with other hotel departments as required.
•	按需要与酒店其它部门进行合作、协调和沟通。

•	Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
•	对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。

•	Responds to guest needs and resolves related problems
•	就客人的需求做出反应并解决相关问题。

•	Supervises and directs Reception and Reservations personnel.
•	对接待部和预订部工作人员进行监督和指导。

•	Supports and assists Front Office personnel and all departments at peak periods.
 •	在高峰期向前厅部工作人员和其它所有部门提供支持和协助。

•	Ensures VIPs and IHG Rewards Club guests receive special attention
•	保证贵宾和IHG优悦会会员受到特别关照。

•	Inspects front of house and back of house regularly for cleanliness.
•	定期检查一线各部门和二线各部门的清洁状况。

•	Assists Guest Relations in greeting, rooming, and sending off VIP guests.
•	协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。

•	Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
•	监督员工的行为、制服穿着、卫生和外表形象。

•	Provides input for Front Office meetings.
•	为前厅部会议提供信息 。

•	Promotes inter-hotel sales and in-house facilities.
•	促进店际销售及推销酒店内的设施。

•	Checks billing instructions and monitors guest credit
•	检查结帐说明并监督客人信用情况。

•	Analyses and approves discounts and rebates.
•	分析和批准打折相关事宜。

•	Analyses the rate variance report to ensure rooms revenue control
•	分析房价差异报告以保证控制客房收入。

•	Takes action with the Property Management Systems (PMS) in emergency situation.
•	在紧急情况下使用酒店管理系统（PMS）。

•	Fully conversant with all hotel emergency procedures.
•	熟知酒店紧急情况所有处理程序。

•	Ensures front line staff complies with FIT marketing techniques and maximize sales.
•	确保一线员工遵从散客市场技巧并最大化的进行销售。

作为浦东第一家五星级酒店，中国第一家洲际奢华品牌酒店，上海锦江汤臣洲际大酒店坐落于浦东陆家嘴金融贸易区和新国际博览中心之间，地理位置优越便捷。步行仅需5分钟即可到达上海浦东地铁轨道交通换乘枢纽 —— 世纪大道站，酒店入口毗邻复兴路隧道，10分钟即可达浦西新天地，第一八佰伴以及世纪汇广场信步可达，东方明珠，上海海洋水族馆，世纪公园距离酒店仅2公里。酒店距虹桥机场仅30分钟车程，距浦东国际机场仅40分钟车程，距上海迪士尼主题乐园仅30分钟车程。As the FIRST five-star hotel in Pudong, Shanghai, the FIRST InterContinental luxury brand Hotel in China —— InterContinental Shanghai Pudong is strategically located in the heart of Pudong Finance & Trade Zone.5 minutes’ walk to Century Avenue station, Fuxing Tunnel is at our doorstep which allows you to reach Xintiandi and the bund within 10 minutes by taxi. Shanghai No.1 YaoHan and Century Link are just next door. Oriental Pearl Tower, Shanghai Ocean Aquarium and Century Park are just 2 kilometers away. It takes 30 minutes to Hongqiao International Airport, 40 minutes by taxi to Pudong International Airport and 30 minutes by taxi to Shanghai Disneyland.