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Job Purpose 职位描述
Front Desk Attendant provides warm and natural guest services, handles the set-up of daily reservations and check in and check out of guests and all guest services in accordance with the hotel objectives, performances and quality standards.
前台服务员提供热情和亲切的对客服务，处理日常的预订业务。根据酒店的目的和工作标准，为客人办理入住登记和结账手续以及其他所有的工作标准。
Primary Responsibilities 主要职责
* To have complete knowledge of the operational systems at Front Office.
* To have complete knowledge of Hotel & bAccor Program e.g. ALL, Accor plus 2.0 products.
* Builds relationship with guests to delight and gain loyalty.
* Performs check-ins and check-outs efficiently.
* Coordinate with other department on all the rooms assigned.
* 全面掌握前厅部操作系统专业知识。
* 全面掌握酒店及雅高集团会员活动知识。例如雅高心悦界，Accor plus 2.0雅高臻享卡。
* 与客人建立友好关系， 使其获得惊喜，赢得客人忠实感。
* 高效率地办理入住和退房手续。
* 与其他部门沟通协调，以便更好地为客人准备好房间。
Knowledge and Experience 知识和经验
* College degree or above.
* Pro-active working attitude,strong sense of resonsibility.
* Good communication and interpersonal skills.
* Basic written and spoken English skills.
* 大专及以上文凭。
* 工作态度认真积极，有较强的责任心。
* 有良好的沟通表达能力。
* 基本的英语书写和口语能力。
语言能力：英语-良好计算机能力：一般年龄要求：18-35岁 
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上海浦东大道728号 
酒店业--全服务中档酒店/4星级
100-499人
中外合营(合资．合作)
海神诺富特大酒店位于上海浦东陆家嘴商贸区内，是一家四星级的欧式商务型酒店，由世界最大的酒店和旅游管理集团法国雅高集团管理。酒店地理位置优越，交通便利，距浦东国际机场40分钟车程，离上海著名的外滩、东方明珠等旅游景点仅数分钟车程。酒店拥有客房303间，包括9套装饰豪华的套房以及6个商务楼层。所有客房均配备了可供迅速接至互联网的数据接口等最先进的服务设施。酒店10个风格迥异的餐厅和酒吧，从中式珍馐佳酿到西式美味佳肴，都带来不同的美食体验。现代化的商务中心，可仰望碧空的室内游泳池，设施齐全的健身俱乐部…都期待着您的光临。完善的硬件设施、现代感十足的装饰、真诚的微笑、热情的服务，酒店不仅洋溢着欧洲的时尚氛围，更表现出细腻的中华礼仪。Strategically situated in the heart of Pudong business district, Novotel Atlantis Shanghai is managed by Accor and offers the finest in European service and style. The hotel is easily accessible from all parts of the city and is only a 40-minute drive from Pudong International Airport. The world famous bund, the Oriental Pearl TV Tower, and other attractions are close to the hotel. Novotel Atlantis’ 303 guestrooms (including 9 luxuriously furnished suites and 6 Biz Floors) are all well appointed with the latest in-room amenities and services. 10 exciting, innovative restaurants and bars offer everything from upscale Chinese fare to the finest in Western-style fusion cuisine and an elegant cigar bar and lounge. A modern business center, a sky-view pool, a superbly-equipped health club, gym and spa… await you at Novotel Atlantis as well.Novotel Atlantis Shanghai’s tagline underscores the fact that most of its customers are business executives. The hotel is a jewel: boutique hotel elegance, gourmet dining, and five-star facilities for the price of a four-star.
