• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 年度旅游
• 包吃包住
• 管理规范

GENERAL MISSION 职责概述
 
   To assist Front Desk Manager to oversee and direct the operations of the Front Desk Department including Guest Service Desk to ensure the effective operation and smooth running of the Front Desk Department according to the Hotel policies and procedures ensuring maximum guest satisfaction, team cohesion and profit.
协助前厅部经理全面管理前台接待，确保前台所有员工严格遵守酒店规章制度提供服务，最优化宾客满意度，提升团队凝聚力和增收酒店收益。
  To directly supervise and co-ordinate the effective training and personalised supervision of the Front Desk staffs.
监督和参与安排前台各班组有效的培训项目。
  To ensure that all Front Office Department have a training plan and that training is carried out on a regular basis.
确保前厅部各班组有制订培训计划并按时实施。
  To appraise the appearance and efficiency of all Front Office personnel and report finding to the Front Office Manager.
定期评估前厅部下属员工的工作态度，并汇报给前厅部经理。
  To ensure that effective recruitment and disciplinary actions of Front Office personnel are carried out in accordance with the hotels’ guidelines.
参与前厅部员工招聘面谈，并按照酒店标准进行部门纪律管理。
  Maintains appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of all Front Office personnel.
要求前厅部所有员工保持仪容仪表和对客服务形象标准。
  Maintains smooth relationships between Management and Guests. Resolve problems arising from Guest’s Complaint and attend to their request and enquiries with despatch.
代表管理层与客人保持良好关系。当出现客人投诉时，主动解决问题，并报告给上级管理层。
  To ensure that Employees are familiar within-house facilities and special promotions for the purpose of assisting guests and upselling.
确保前厅部员工对于酒店内各项设施熟悉了解，包括酒店的促销活动。
  To ensure company’s appraisal system for monitoring employee performance and development by providing direction and feedback to employee in adhering to service procedure.
熟悉公司的员工考评系统，并依据服务考评要求对于每一位员工进行观察和沟通，并促使员工发展。
  To encourage staff suggestion program and other effective methods of two-way communication management by participation.
鼓励员工提出建设性意见和建议，并使用双向沟通方式令参与员工感到尊重。
TECHNICAL RESPONSIBILITIES  技术职责
 
  To ensure there are systems in place forencouraging and monitoring guest preferences in order to make service orproduct quality recommendation for improvement to superior.
在前厅部内部需要制定完善的宾客满意度提升系统，确保每月度宾客满意度有所提升。
  Approve releases of fruits, flowers and otheramenities according to established VIP procedures.
依据酒店VIP等级标准，对于VIP客人礼遇进行认证是否符合要求。
  Meet and escort VIPs to their rooms, Welcome asmany FIT clients as possible Upon Check-in or ensure that the Manager on dutydo so on his/her behalf when he/she cannot.
在大堂区域为散客和VIP客人提供优质服务，尤其是当MOD不在场时，需要代表MOD问候客人，提供服务。
  Inspection rooms assigned to VIPs in accordancewith hotel Standards.
每天需要依据酒店标准，检查VIP客人房间。
  Ensure the accommodation and transportation ofoverflow guest in cases of full occupancy.
当酒店满房时，需要检查外送酒店房间和交通运输安排工作。
  Inspection Back-of – the – house, the lobby andother guest areas, including the parking area and inform departmental concernedof findings.
巡视酒店大堂，客区，停车场和办公后区，在有时间的前提下。
  Authorise rate/room change, paid-outs, rebates,cash advances, etc. on the daily basis of established co-procedures, credit policies,amount involved and identity of the guests.
对于前提的房价更改，现金支出，减免，现金押金收取等项目授权申请进行检查认证，
  Maintain a Logbook to record the dailyoperational activities, submit to the Front Office Manager.
进行每天工作日志记录，并递交给前厅部经理。
  Prepare report on accidents to guests, employeesand non – hotel guests, as well as report of loss and /or damage to persons andproperties inside the premises. 
对于酒店区域发生的客人或员工事故，必须做好记录，并及时递交事故报告。
  To co-ordinate with the Night Manager to makesure the accuracy of the Night Auditing             and the Early Bird Report
与夜班经理做好交接，确保夜班报表和早班数据报表的准确性。
COMMERCIAL RESPONSIBILITIES商务职责
  To act and react upon opportunities formaximising guest satisfaction in order to encourage return business。
利用每一次机会最大化宾客满意度，促使客人能够成为回头客。
  To install sales awareness and confidenceamongst all front office personnel in order to maximise revenue potential。
提升前厅部每一位员工的销售意识和信心，最大化酒店收益。
  To ensure effective promotion of the hotelsfacilities, services and promotions in order to maximise revenue potential.
尽可能积极促销酒店设施，服务和活动，提升酒店收益。

海神诺富特大酒店位于上海浦东陆家嘴商贸区内，是一家四星级的欧式商务型酒店，由世界最大的酒店和旅游管理集团法国雅高集团管理。酒店地理位置优越，交通便利，距浦东国际机场40分钟车程，离上海著名的外滩、东方明珠等旅游景点仅数分钟车程。酒店拥有客房303间，包括9套装饰豪华的套房以及6个商务楼层。所有客房均配备了可供迅速接至互联网的数据接口等最先进的服务设施。酒店10个风格迥异的餐厅和酒吧，从中式珍馐佳酿到西式美味佳肴，都带来不同的美食体验。现代化的商务中心，可仰望碧空的室内游泳池，设施齐全的健身俱乐部…都期待着您的光临。完善的硬件设施、现代感十足的装饰、真诚的微笑、热情的服务，酒店不仅洋溢着欧洲的时尚氛围，更表现出细腻的中华礼仪。“开创负责任待客艺术，以真诚融贯全球文化”，是我们的宗旨。我们都是心艺家。Heartist®心艺家一词是雅高集团全球文化的核心呈现。我们由心而发，缔造真实可靠的链接，分享独特性的同时，也注重为他人留出空间。身为心艺家，我们与世界各地心心相连。我们好奇尚异、我们思维开阔、我们真实可靠，确保每一个人都尽显真我本色，且真切感受到自己是雅高集团不可或缺的一员。我们注重多元平等及融合。营造包容性的环境和确保个人和职业发展公平公正的机会。致力于保护受我们运营活动影响的弱势群体，并确保其享有公平和体面的工作条件。为弱势群体提供支持与保护，同时赋能他们实现财务独立。Strategically situated in the heart of Pudong business district, Novotel Atlantis Shanghai is managed by Accor and offers the finest in European service and style. The hotel is easily accessible from all parts of the city and is only a 40-minute drive from Pudong International Airport. The world famous bund, the Oriental Pearl TV Tower, and other attractions are close to the hotel. Novotel Atlantis’ 303 guestrooms (including 9 luxuriously furnished suites and 6 Biz Floors) are all well appointed with the latest in-room amenities and services. 10 exciting, innovative restaurants and bars offer everything from upscale Chinese fare to the finest in Western-style fusion cuisine and an elegant cigar bar and lounge. A modern business center, a sky-view pool, a superbly-equipped health club, gym and spa… await you at Novotel Atlantis as well.Novotel Atlantis Shanghai’s tagline underscores the fact that most of its customers are business executives. The hotel is a jewel: boutique hotel elegance, gourmet dining, and five-star facilities for the price of a four-star.“Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care” is our purpose.We are HEARTISTS.The term Heartist® describes our employee’s global culture. We create authentic connections from the heart by sharing our uniqueness and making room for others to do the same.Being a Heartist® is about connecting hearts around the world.Curious,open-minded and authentic, we make sure that everyone can come as they are, and feel part of our community.We focus on Diversity, Equity & Inclusion. Fostering an inclusive environment and ensuring fair and equitable opportunities for personal and professional growth.Striving to protect vulnerable people impacted by our operations and ensuring fair and decent working conditions. Offering protection and support for vulnerable individuals while empowering them to achieve financial independence.