【岗位职责】
1、协助宾客提拉行李及行李寄存服务,并将每次运送情况做好记录。
2、与住店宾客保持良好沟通以了解宾客喜好,协助宾客解决疑难事宜。
3、在前台及大堂接待及迎送住离店的宾客。
4、按照服务流程迎送客人。维护出入车辆秩序,保证酒店上下客车位和车道畅通。
5、熟悉酒店各种服务项目和营业时间,准确回答客人的询问,主动做好服务工作。
6、积极完成上级交予的其他工作。
做一休一,12小时班
【岗位要求】
1、有良好沟通能力,能够简单英语沟通。
2、具有良好的服务意识,团队协作精神以及良好的沟通、协调和应变能力。
3、注重细节,工作有责任心,敢于承担责任,执行力较强。
4、有上进心和良好的学习能力和抗压能力。
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海神诺富特大酒店位于上海浦东陆家嘴商贸区内,是一家四星级的欧式商务型酒店,由世界最大的酒店和旅游管理集团法国雅高集团管理。酒店地理位置优越,交通便利,距浦东国际机场40分钟车程,离上海著名的外滩、东方明珠等旅游景点仅数分钟车程。酒店拥有客房303间,包括9套装饰豪华的套房以及6个商务楼层。所有客房均配备了可供迅速接至互联网的数据接口等最先进的服务设施。酒店10个风格迥异的餐厅和酒吧,从中式珍馐佳酿到西式美味佳肴,都带来不同的美食体验。现代化的商务中心,可仰望碧空的室内游泳池,设施齐全的健身俱乐部…都期待着您的光临。完善的硬件设施、现代感十足的装饰、真诚的微笑、热情的服务,酒店不仅洋溢着欧洲的时尚氛围,更表现出细腻的中华礼仪。“开创负责任待客艺术,以真诚融贯全球文化”,是我们的宗旨。我们都是心艺家。Heartist®心艺家一词是雅高集团全球文化的核心呈现。我们由心而发,缔造真实可靠的链接,分享独特性的同时,也注重为他人留出空间。身为心艺家,我们与世界各地心心相连。我们好奇尚异、我们思维开阔、我们真实可靠,确保每一个人都尽显真我本色,且真切感受到自己是雅高集团不可或缺的一员。我们注重多元平等及融合。营造包容性的环境和确保个人和职业发展公平公正的机会。致力于保护受我们运营活动影响的弱势群体,并确保其享有公平和体面的工作条件。为弱势群体提供支持与保护,同时赋能他们实现财务独立。Strategically situated in the heart of Pudong business district, Novotel Atlantis Shanghai is managed by Accor and offers the finest in European service and style. The hotel is easily accessible from all parts of the city and is only a 40-minute drive from Pudong International Airport. The world famous bund, the Oriental Pearl TV Tower, and other attractions are close to the hotel. Novotel Atlantis’ 303 guestrooms (including 9 luxuriously furnished suites and 6 Biz Floors) are all well appointed with the latest in-room amenities and services. 10 exciting, innovative restaurants and bars offer everything from upscale Chinese fare to the finest in Western-style fusion cuisine and an elegant cigar bar and lounge. A modern business center, a sky-view pool, a superbly-equipped health club, gym and spa… await you at Novotel Atlantis as well.Novotel Atlantis Shanghai’s tagline underscores the fact that most of its customers are business executives. The hotel is a jewel: boutique hotel elegance, gourmet dining, and five-star facilities for the price of a four-star.“Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care” is our purpose.We are HEARTISTS.The term Heartist® describes our employee’s global culture. We create authentic connections from the heart by sharing our uniqueness and making room for others to do the same.Being a Heartist® is about connecting hearts around the world.Curious,open-minded and authentic, we make sure that everyone can come as they are, and feel part of our community.We focus on Diversity, Equity & Inclusion. Fostering an inclusive environment and ensuring fair and equitable opportunities for personal and professional growth.Striving to protect vulnerable people impacted by our operations and ensuring fair and decent working conditions. Offering protection and support for vulnerable individuals while empowering them to achieve financial independence.