• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 年度旅游
• 包吃包住
• 管理规范

job overview职位概述
·        Responsiblefor the operational efficiency of all front office areas during shift and theservice delivery of those areas.  Providetimely and professional check-in/check-out services in accordance withestablished scripting and standards.
·        负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
 
At Holiday Inn we want our guests to relax and bethemselves which means we need you to:
·     Be youby being natural, professional and personable in the way you are with people
·     Getready by taking notice and using your knowledge so that you are prepared foranything
·     Showyou care by being thoughtful in the way you welcome and connect with guests
·     Takeaction by showing initiative, taking ownership and going the extra mile
 
在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：
·    展现真我：在与他人接触时真实自然、形象专业、积极乐观
·    时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
·    体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
·    积极行动：积极主动、尽职尽责并且要多做一步
Duties and Responsibilities工作职责
·        Conducts shift briefings to ensure hotel activitiesand operational requirements are known 
·        进行有效的交接班简报工作，以明确酒店活动和运营要求
·        Supervise front office operations during assignedshift including:
·        在当班期间监督前厅部运营情况，包括：
o     Maintenance of guest information
维护客户信息
o     Maintenance of information about local events
o     维护当地活动的信息
o     Compile occupancy statistics
o     统计入住情况
o     Supervise the use of he public address system
o     监督公共广播系统的使用
o     Supervise group bookings
o     监督团组预订情况
o     Assisting with serious complaints
o     协助解决严重投诉问题
·        Supervise cashiering activities during shiftincluding:
·        在当班期间监督收银活动，包括：
o     Cash handling and banking procedure
o     现金处理和银行业务程序
o     Dealing with irregular payments
o     处理非法支付情况
o     Instructing staff in credit policies and facilities
o     就信用政策和设备对员工进行指导
o     Instructing staff in cash security procedures
o     就现金安全程序对员工进行指导
o     Carry out debtor control
o     实施应收帐款控制
o     Prepare reports
o     准备财务报告
o     Supervise the cashiering system
o     对收银系统实施监管
·        Works with Superior and Human Resources on manpowerplanning and management needs
·        与上级领导和人力资源部一起进行人力规划和管理需求。
·        Works with Superior and Director of Finance in thepreparation and management of the Department’s budget. 
·        与上级领导和财务总监一起编制和管理部门预算。
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
·           Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interactwith customers, employees and third parties that reflects highly on the hotel,the brand and the Company.
·           拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·           Proficient in the use of Microsoft Office and FrontOffice System
·           熟练使用微软办公软件和前台系统
·           Problem solving and organizational abilities
·           具有解决问题和组织能力
 
Qualifications –
学历
·        Diploma or Vocational Certificate in HotelAdministration, Hotel Management or equivalent
·        具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
 
Experience –
经验
·        1 years experience in front office / guest servicesor related discipline including supervisory experience, or an equivalentcombination of education and experience. 
·        拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

海神诺富特大酒店位于上海浦东陆家嘴商贸区内，是一家四星级的欧式商务型酒店，由世界最大的酒店和旅游管理集团法国雅高集团管理。酒店地理位置优越，交通便利，距浦东国际机场40分钟车程，离上海著名的外滩、东方明珠等旅游景点仅数分钟车程。酒店拥有客房303间，包括9套装饰豪华的套房以及6个商务楼层。所有客房均配备了可供迅速接至互联网的数据接口等最先进的服务设施。酒店10个风格迥异的餐厅和酒吧，从中式珍馐佳酿到西式美味佳肴，都带来不同的美食体验。现代化的商务中心，可仰望碧空的室内游泳池，设施齐全的健身俱乐部…都期待着您的光临。完善的硬件设施、现代感十足的装饰、真诚的微笑、热情的服务，酒店不仅洋溢着欧洲的时尚氛围，更表现出细腻的中华礼仪。“开创负责任待客艺术，以真诚融贯全球文化”，是我们的宗旨。我们都是心艺家。Heartist®心艺家一词是雅高集团全球文化的核心呈现。我们由心而发，缔造真实可靠的链接，分享独特性的同时，也注重为他人留出空间。身为心艺家，我们与世界各地心心相连。我们好奇尚异、我们思维开阔、我们真实可靠，确保每一个人都尽显真我本色，且真切感受到自己是雅高集团不可或缺的一员。我们注重多元平等及融合。营造包容性的环境和确保个人和职业发展公平公正的机会。致力于保护受我们运营活动影响的弱势群体，并确保其享有公平和体面的工作条件。为弱势群体提供支持与保护，同时赋能他们实现财务独立。Strategically situated in the heart of Pudong business district, Novotel Atlantis Shanghai is managed by Accor and offers the finest in European service and style. The hotel is easily accessible from all parts of the city and is only a 40-minute drive from Pudong International Airport. The world famous bund, the Oriental Pearl TV Tower, and other attractions are close to the hotel. Novotel Atlantis’ 303 guestrooms (including 9 luxuriously furnished suites and 6 Biz Floors) are all well appointed with the latest in-room amenities and services. 10 exciting, innovative restaurants and bars offer everything from upscale Chinese fare to the finest in Western-style fusion cuisine and an elegant cigar bar and lounge. A modern business center, a sky-view pool, a superbly-equipped health club, gym and spa… await you at Novotel Atlantis as well.Novotel Atlantis Shanghai’s tagline underscores the fact that most of its customers are business executives. The hotel is a jewel: boutique hotel elegance, gourmet dining, and five-star facilities for the price of a four-star.“Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care” is our purpose.We are HEARTISTS.The term Heartist® describes our employee’s global culture. We create authentic connections from the heart by sharing our uniqueness and making room for others to do the same.Being a Heartist® is about connecting hearts around the world.Curious,open-minded and authentic, we make sure that everyone can come as they are, and feel part of our community.We focus on Diversity, Equity & Inclusion. Fostering an inclusive environment and ensuring fair and equitable opportunities for personal and professional growth.Striving to protect vulnerable people impacted by our operations and ensuring fair and decent working conditions. Offering protection and support for vulnerable individuals while empowering them to achieve financial independence.