• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 人性化管理
• 节日礼物
• IHG员工价

SCOPE:
岗位概述
Ensure efficient delivery of service to the guest according topre-determined standards and specification. This role provides operationalsupport to the outlet manager and coordinates all service delivery details withthe outlet manager
确保根据标准及规则給客人提供高效率的服务。主要职责将餐厅的运作情况及服务细节报告于餐厅经理。

RESPONSIBILITIES:
职责描述
 
The incumbent will be adequately empowered to make decisions in varioussituations relating to guest complaints, staff issues and other coordinatingdepartment issues. Responsible for ensuring that food and beverage sales areproperly processed through the electronic register and that all dockets andcash are accounted for in accordance with Sheraton Policy and Procedures and toprovide service to guests as and when directed by the Restaurant Managers.
Leading the associates to provide excellent service to the guests andachieve department goals and objectives.
有权在特定的场合对客人的投诉、员工放权及与其它部门的沟通作出相应处理决定。确保所有客人消费都正确无误的输入电子计算系统。另确保所有票据及现金都按照喜来登的正确步骤完成。同时依照餐厅经理的指示对客人提供高质量的服务。带领小组成员出色完成上级交代任务，确保员工给客人提供优质的服务并达到部门目标。

 杭州国际假日酒店是由洲际酒店管理集团管理，由浙江物产金属集团有限公司全资兴建的涉外商务酒店。酒店尊踞城市核心区域，位于下城区凤起路和建国北路交叉口，步行可达杭州丝绸市场。地铁2号线建国北路站位于酒店正门口,可直达武林门商圈；2号线可换乘1号线到达西湖，京杭大运河武林广场码头，杭州火车东站、火车城站等重要交通枢纽；旅游和商务出行都极其便利。酒店拥有315间客房、中西餐厅及多功能会议室、室内游泳池、健身房等设施，是商务休闲的最佳选择之地。