· Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review
· 分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训计划书的形式呈交给总经理和行政委员会审阅。
· Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
· 使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。
· Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
· 监督每个部门培训业务计划的进展,确保实现培训目标。
· Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
· 建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。
· Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
· 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。
· Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat, achievement of budget, etc
· 利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如员工融入调查及意向调查,宾客心语报告,预算完成情况等。
· Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
· 与能够协助提供高级或专业培训的专业人士取得联系。
· Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
· 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
· Liaise with other IHG Training Managers to share experiences and resources
· 与洲际酒店集团的培训经理们保持联系,交流经验,交换资源。
· Maintain current information and records of suppliers of training resources and materials
· 更新培训资源和资料供应商的信息和记录。
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills-技能要求
· Communication skills are utilized a significant amount of time when interacting with others
demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能
完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Corporate certification in training programs may be required such as GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.
· 可能要求具有公司的培训证书,如GTC注册评审员,认可的评估中心评审专员
· Proficient in the use of Microsoft Office
· 精通微软办公软件
· Problem solving, analytical, reasoning, motivating, organizational and training abilities.
· 具有解决问题,推理,号召,组织和培训能力
· Good writing skills
· 良好的写作技能
Qualifications-学历
· Bachelor’s degree or Diploma in Human Resources or Training.
· 具有人力资源或培训的毕业证书
Experience-经验
· 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
· 3年相关工作经验或相似的管理经验,或与此相当的教育与工作经验结合的背景