Job overview职位概述
The Events Manager will be responsible for delivering the guest
experience from event planning, to handling customer requirements during
meetings, to post-event follow-up with customers. Key to this role is
developing expertise in understanding sector/account needs, maximising guest
satisfaction, and driving incremental revenue to the hotel. Where applicable,
this role will also involve management and the active coaching of assigned
Events team members.
会议销售经理将负责提供从活动策划到会议期间处理客户要求,再到与客户进行活动后跟进的客户体验。这一角色的关键是培养了解行业/客户需求的专业知识,提高客人满意度,并为酒店带来增量收入。在适用的情况下,该职位还将涉及对指定活动团队成员的管理和积极指导。
QUALIFICATIONS AND REQUIREMENTS任职要求
Degree or Diploma, and 2 – 5 years of relevant experience in meeting
planning in Hospitality or a related service industry. Type and level of
experience required may vary slightly based on size and complexity of
operation.学位或文凭,2-5年酒店或相关服务行业会议策划相关经验。所需经验的类型和水平可能因操作的规模和复杂性而略有不同。
Expected to possess the following skills: 将具备以下技能:
·
Good communication and
negotiation skills·
良好的沟通和谈判技巧·
Ability to take initiative,
meet deadlines and commitments, and complete tasks and projects as required· 能够采取主动,满足截止日期和承诺,并按要求完成任务和项目
·
Strong organisational skills
required to maintain electronic and paper filing systems· 维护电子和纸质文件系统所需的强大组织技能
·
Maintain a high level of
knowledge pertaining to policy and procedure and communicates knowledge
effectively to all personnel when applicable.· 保持与政策和程序有关的高水平知识,并在适用的情况下有效地向所有人员传达知识。
·
Demonstrates clear and
effective verbal and written skills for the purpose of obtaining and conveying
information to clients, technicians, management and team members as well as
producing reports· 展示清晰有效的口头和书面技能,以获取和向客户、技术人员、管理层和团队成员传达信息,并制作报告
·
Excellent PC skills (including
MS Office)
· 优秀的电脑技能(包括办公软件)
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