岗位职责
1、健全各种问讯资料。
2、掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,检查VIP通知单的发送情况,负责VIP接待工作的落实。
3、处理总台工作中的差错,处理宾客有关投诉。
4、负责总台财产、设备的使用管理和保养工作,及各类资料的收集、存档及管理工作。
5、检查每日的报表是否有误,并及时纠正。
6、建立体质良好的宾客关系,努力增加客房销售。
岗位要求
1、大专以上学历,有同岗位工作经验3年以上。
2、有良好的团队领导精神及执行力。工作认真负责,作风正派。
3、熟练掌握前厅部工作的各个环节和程序。
4、身体健康,品貌端正,气质高雅。
5、掌握酒店管理基础知识,善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
杭州富春山居度假村简介:六百多年前元朝画坛四大家之首的黄公望 ,归隐杭州富阳山麓间,开创写意山水画风,以十年绘成旷世锯作《富春山居图》。如今,就在富春山居图原址,建造富春山居度假村,呈现中国一座以现代建筑艺术来阐释中国江南建筑风格的度假村。富春山居占地2200亩,由国际高尔夫球场、度假别墅、精品酒店、SPA所组成,酒店面积大约18000平方米,酒店主体及湖畔别墅及独居踞山巅幽处四合院别墅总共110个房间!包括雅致湖廊居,瑜伽,太极,室内温水泳池,SPA和季节严选中式美食的亚洲餐厅!富春山居以其国际顶级的优质服务,雅致独特的建筑风格让度假者留下完美的度假体验。Brief Introduction of Fuchun ResortRecognized as one of Asia’s leading spa retreats, Fuchun Resort isnestled among picturesque hills and tea terraces in Fuyang in China’s ZhejiangProvince. The small township lies on the outskirts of Hangzhou just two hoursdrive from Shanghai. Fuchun Resort occupies 150 acres on a private Longjing teaplantation and is home to a 70-room luxury Resort Hotel, 17 Private Villas, anaward-winning Spa and an exclusive 18-hole professional Golf Course.A member of Leading Hotels of the World and Leading Spas, Fuchun Resorthas won numerous prestigious awards since opening in 2004. Among theseaccolades are the 2013 World Travel Awards for Asia’s Leading Luxury GolfResort; Asia’s Leading Villa; and China’s Leading Resort. The resort’s beautiful countryside setting was the location depicted inthe famous Chinese painting, The Dwellingin the Fuchun Mountains, by celebrated Yuan Dynasty artist Huang Gongwangin 1347. Today, travelers can enjoy that same misty watercolor scene thanks tothis refined retreat for luxury indulgence and relaxation.