招聘Bellman行李员_北京维景国际大酒店有限责任公司招聘信息-最佳东方

1.协助住客搬迁行李。
2.代客交收信件、包裹、便条及电报等。
3.负责所有电话询问及柜台询问事宜。
4.保持行李搬迁能提供迅速及友善之服务。
5.代理行李保管事宜和签发行李索取标签事宜。
6.保养行李服务设备。
7.保持行李储藏室之整洁。
8.收集住客之退房门匙。
9.提供大堂正门之开门迎宾服务。
10.迎接客人，提供帮助，把客人引领到总台接待处。
11.在正门开门及欢迎客人时，如遇雨天，需拿伞方便客人上、下车。
12.从总台接待员手中接过钥匙后，再一次核对钥匙牌上的房间号码。
13.带领客人到指定房间及介绍房间设备及其使用方法。
14.住客退房时，引领其到收款台办理退房手续。
15.把行李装上出租车，盘点行李件数及恭请客人确认。
16.协助保持大堂区域清洁和整齐。
17.对上向行李组主任报告及负责。
18.负责其它由行李组主任所安排之任务。

· Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked

· Responsible for the timely and careful delivery and collection of guest luggage and belongings to and from guest room, cars and Front Desk

· Maintain a willingness to please attitude and give undivided attention to any approaching guest

· Adhere to guest checking in and checking out procedures pertaining to baggage handling

· Ensure guest luggage and belongings are stored in a secure, methodical way at all times

· Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members

· Responsible for the timely and efficient delivery of newspapers to guests as required, ensuring the highest standard of presentation at all times

· Responsible for ensuring all deliveries to rooms, arrivals and departures are properly recorded on the Chief Concierge Control Sheet as required

· Assist arriving and departing guests by opening and closing car and taxi doors

· Maintain a spotless Porte Cochere and Drive way

· Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly

· Be familiar with the layout of the hotel and memorize the preferred route for escorting guests

· Room the guest in accordance with hotel standards

· Be familiar with the lift workings and emergency stairs

· Provide information to guests about the hotel facilities and services

· Provide guest services and guidance

· Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests

· Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning

· Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty

· Help other employees in department, replacing them temporarily when necessary

· Keep the baggage room clean and in order before going off duty on each shift

· Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain

· Use the Duty Log to document matters of importance

· Operate Communicates equipment

· Arrange transport and coordinate luggage

· Manage the key system securely

· Responsible for the ongoing communication of pertinent information using the logbook provided to other shifts

· Ensure that the hotel lobby area including ashtray are kept neat and clean at all times

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