助理房务总监
1.5万-2万
投递简历
发布于 05-09
助理房务总监
1.5万-2万
北京-朝阳区 | 经验不限 | 学历不限 | 招1人
投递简历
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职位福利
职位描述
•      Well versed on all Brand Standard requirements for Front Office and related areas
• Responsible and supervise FOM, Chief Concierge, Executive Floor Manager, Guest Relations Manager, Night Manager, Housekeeping Manager, Laundry Manager.
• Assist Managing Director, Hotel Manager and Director of Rooms in all areas to ensure a correct and smoothly operation department.
• Responsible for GSS scores on Check in/out, Executive lounge, room cleanliness, everything in working order and Elite Rewards Member Appreciation.
• Responsible for responding the GSS, C-trip, hotels.com, Expedia, Diangping comments and respond within 24 hours.
• Reply all customer care issue within 24 hours
• In charge of FO, Housekeeping & Laundry related training on MyLearning and liaise with HR and achieve reasonable goals in associates’ participation and passing rate
• Develop Peron-in-the-Pocket, with focus on local talents, and compile TDAPs timely
• High level of visibility and presence in the lobby and other public area’s
• Achieve Marriott Rewards enrolment goals provided by Regional office and maintain activation rate above our target
• Champion implementation and maintaining of all Room related initiatives – Land-it
• Upload all Room related tasks on Stenton website in a timely matter
• Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with any related department in case of any irregularities; and coaches and counsels associates whenever appropriate.
• Develop and maintain an effective, attractive incentive based Up selling program either through in house resources or outside consultant agency
• Develop and regularly update and revise Repeat Guest Program, VIP program
• Ensure Marriott Rewards Elite members’ benefits are offered timely and members are recognized
• Participate in Group and Convention Precon meetings
• Adhere sales strategy and report any noticeable changes in buying pattern. Ensure Look No Further Best Rate guarantee is not violated at Front Desk
• Monitor and prepare timely monthly reports requested by your senior leaders for various sections in Rooms department.
• Attend Excom meeting if any
• Chair or attend the Rooms Division Management-, Rooms Supervisor-, Executive Lounge-, FO-, Concierge meeting.
• Prepare Room Department Capex, budget and LPP’s
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公司地址
朝阳区霄云路甲26号
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职位联系人
Mona Liu
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人力资源部副经理

Mona Liu · 人力资源部副经理

HI~对这个职位感兴趣吗?快来下载最佳东方APP和我聊聊吧,还能在线视频面试,方便又安心~

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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
The Beijing Marriott Hotel Northeast is an international business hotel ideally situated in the heart of Beijing's Chaoyang CBD and in close proximity to the city's Third Embassy District. This luxury hotel in Beijing, China, is close to Metro Line 10, Airport Express Sanyuanqiao Station & Beijing Capital International Airport for convenient access to transportation. Featuring spectacular views, this Northeast Beijing hotel's luxury guest rooms and suites meet international standards of comfort and technology, including 42-inch LCD TVs, high-speed Internet access and a full array of first-class amenities. With 1,600 square meters of meeting and banquet facilities, this Beijing hotel offers breathtaking spaces for weddings and business meetings - as well the assistance of our well-trained event professionals. Our Northeast Beijing luxury hotel also offers an on-site health club, heated indoor pool, a full-service spa, and your choice of four restaurants in the middle of China's Chaoyang CBD.For more information of Beijing Marriott Hotel Northeast please visitwww.marriott.com/bjses  北京海航大厦万豪酒店是一家国际品牌商务酒店,地理位置得天独厚,位于朝阳中央商业区中心地带,毗邻北京第三使馆区。酒店紧邻地铁 10 号线、机场快线三元桥站以及北京首都国际机场,交通极为便利。北京海航大厦万豪酒店拥有311间豪华客房和套房,均是针对商旅独特设计的。简洁的流线型办公桌,人体力学座椅,高速接入的有线及无限宽带为您提供高效的工作环境,数据接口提供座功能接埠,满足各种连接需求。42寸液晶电视支持多国语种影音节目,时刻享受娱乐体验。万豪及至舒适床品保证高质量睡眠。热带雨林型浴室宽敞舒畅,拥有盆浴及淋浴双重选择,为您消却工作及旅途劳顿,带来清爽的沐浴体验。 无论您正计划一个小型社交聚会还是大型商业宴会,北京海航大厦万豪酒店都已经准备好尽量满足您的所有需求。高雅的格调,顶级的服务。我们就在北京的中央商务区核心地段。酒店专业的宴会统筹团队会随时提供贴心协助,以满足客户的需求。无论会议类型的选择亦会以时长的安排,我们相信,凭借富有创意的筹划团队以及触手可及的高端科技设备,一定能给您留下深刻印象。我们提供最佳场地的安排,满足各种小型会议和大型公司的要求。灵活多变的会议场所及活动空间面积超过1600平方米,包括6个多功能厅及一个可分隔成3处独立空间的840平方米无柱式宴会厅。专业的会议设备和高质的视听效果将带给您完美体验。需了解酒店更多信息,请登录www.marriott.com/bjses 
朝阳区霄云路甲26号
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