招聘行政楼层经理Club Millesime Manager_北京中关村皇冠假日酒店招聘信息-最佳东方

1. Be responsible management and leadership of executive floor.

直接管理及领导行政楼层。

2. Motivate and motivate employees skillfully.

运用管理技巧调动和提高员工工作积极性。

3. Establish good relationship with all guests

同所有的宾客建立良好的公共关系。

4. Ensure the executive floor a clean and tidy environment.

保证行政楼层在整洁的环境。

5. Communicate closely with front desk to ensure the accuracy of information and work.

与前台紧密联系确保行政楼层各信息和工作的准确性。

6. Guest complaints handle effectively and timely.

亲自接受宾客投诉及有效地及时处理。

7. Direct the activities of the Executive Club Floor guest service associate, providing guidance, leadership and motivation in the delivery of services to maintain the high standard of service and products for the Exe. Club Floor.

指导行政楼层员工的工作，提供指导意见、领导和鼓励他们进行服务，保持行政楼层服务产品的高标准水平。

8. Identify EFA training requirements and service improvements areas.

确定行政酒廊大使的培训需求和改进之处。

9. Ensure that club floor Service Attendant are neat and well-groomed at all times.

确保任何时候所有的服务员保持良好的仪表仪容。

10. Interact with the Club Floor guests to obtain feedback and to measure guest satisfaction.

与行政楼层客人交流以得到客人的反馈并让客人满意。

11. Monitor the quality of service in the Club Floor to ensure that the standards are maintained.

监控行政楼层的服务质量以确保达到运营标准。

12. Be responsible and receptive to guest complaint, should analyze and within the limitation set, make correct and quick decision to ensure total guest satisfaction whilst also protecting the hotel property and revenue.

负责并接受客人的投诉，仔细分析，并做出正确且快速的弥补措施，以确保客人的满意度和整个酒店的收入。

北京中关村皇冠假日酒店是洲际酒店集团旗下的一家五星级酒店，位于驰名中外的中国硅谷的核心繁华地带－中关村。酒店地理位置优越，周边高等学府林立，电子商城、高科技企业比邻而居。北京中关村皇冠假日酒店正在寻找充满活力，性格积极开朗的人士成为我们团队的一份子。如果您热爱酒店行业，欢迎您加入我们！面试须知：招聘邮箱rp.hr@cp-zhongguancun.com面试时间：周一至周五10:00-16:00面试地点：酒店人力资源部面试需带资料：身份证原件、二张一寸彩照乘车路线：1公交路线：公交304、307、386、611、630、653海淀黄庄东站下车即到2. 地铁10号线/4号线海淀黄庄站C出口，向东直行150米即到。