• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 员工生日礼物
• 岗位晋升
• 人性化管理
• 领导好

• Supervise and direct hotel Transportation and Bell Desk activities and Bell Staff 
管理酒店车队及礼宾部门的运作和员工
• Responsible for sorting and distributing guests and administrative mail and returning mail to the sender 
for forwarding mail 
负责管理和发送客人和行政的邮件，返回寄件人的邮件
• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, 
sightseeing tours and any other information likely to be of the interest to guests 
提供任何客人会关注的需要，包括酒店的服务，本地景点，餐厅，医院，旅游推荐
• Work with transportation supervisor to provide transportation service to as the requirement of hotel 
guests and administrative. 
领导车队队长一起完成酒店客人及行政用车的需求
• Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any 
other, making himself totally familiar with the operating times and each outlets benefits 
优先推荐本酒店经营的餐厅，让客人熟悉有关营运时间和推广
• Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean 
确保大厅的干净整洁，和烟灰缸的及时清理
• Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered 
appropriate by the Management 
协调在大厅和餐厅的客人
• Responsible for the maintenance of the hotel information directory (function board) and ensures that the 
information shown in current and accurate at all times 
负责酒店信息指示牌，确保所有的资料都是最准确的
• Prepares efficient work schedule for Transportation service and Bell Services, arranging holidays and 
vacation, taking into consideration project occupancy and forecasts and any large group movements, 
especially those with early or late arrivals or departures 
负责准备给酒店车队和礼宾服务的有效工作计划，合理安排员工休假，预测未来一段时间的生意从而准备
充足的行动计划，特别是一些大型的团队
• Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task 
assigned to them promptly and efficiently 
保证员工的干净整洁，准时出席和立即高效率的完成任务
• Handle problems associated with guests and liaise with department heads or executive management in 
the absence of the Assistant Manager. 
在经理不在场的情况下处理一些客人的投诉并和部门主管保持紧密联系
• Perform other tasks as assigned 
完成其他的分配任务
• Obey temporary arrangement or transfer by superior and department head. 
服从部门领导工作上的临时安排及调动

北京中关村皇冠假日酒店是洲际酒店集团旗下的一家五星级酒店，位于驰名中外的中国硅谷的核心繁华地带－中关村。酒店地理位置优越，周边高等学府林立，电子商城、高科技企业比邻而居。北京中关村皇冠假日酒店正在寻找充满活力，性格积极开朗的人士成为我们团队的一份子。如果您热爱酒店行业，欢迎您加入我们！面试须知：招聘邮箱rp.hr@cp-zhongguancun.com面试时间：周一至周五10:00-16:00面试地点：酒店人力资源部面试需带资料：身份证原件、二张一寸彩照乘车路线：1公交路线：公交304、307、386、611、630、653海淀黄庄东站下车即到2. 地铁10号线/4号线海淀黄庄站C出口，向东直行150米即到。