• 员工生日礼物
• 员工健身房
• 带薪年假
• 年度旅游
• 岗位晋升
• 六险一金
• 年底双薪
• 领导好
• 美女多
• 包吃包住

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Responsible for GSSscores on Arrival Experience and Received Preferred Room Type
为宾客满意度调查中抵店经历和获得喜欢房型部分的分值负责
 
Ensure GuestRelations team is positively affecting GSS scores for Problem Experienced byresolving guest issues timely, effectively, and professionally while hotelinterest is observed
确保宾客关系团队通过及时、有效、专业的解决宾客遇到的问题，同时保留酒店权益，对宾客满意度调查产生积极的影响
 
In charge of FOrelated training and liaise with HR and achieve reasonable goals in associates’participation and passing rate
负责前厅相关的培训并与人力资源部联系在员工参与下达到目标和通过率。
 
Hand on for allFront Office operations including Front Desk, Concierge/Airport/Driveway,Business Centre, and Executive Lounge
负责前厅运营包括前台，礼宾/机场/车道，商务中心和行政酒廊。
 
High level ofvisibility and presence in the lobby
高频率出现在大堂
 
Achieve MarriottRewards enrolment goals provided by Regional office 
完成由区域总部订立的万豪礼赏会员目标。
 
Develop andregularly update and revise Repeat Guest Program, VIP program
改进、维护并更新回头客计划和贵宾计划。
 
Ensure MarriottRewards Elite members’ benefits are offered timely and members are recognized
确保万豪礼赏Elite会员的优惠按时送达并被认知。
 
Participate inGroup and Convention Pre-con meetings
参加会议和团队之前的准备会议。
 
Adhere salesstrategy and report any noticeable changes in buying pattern. Ensure Look NoFurther Best Rate guarantee is not violated at Front Desk
随时关注销售战略，关注其中任何变化。确保Look No Further Best Rate在前台能够得到执行保证。
 
Ensure MarriottRewards new enrolments and existing members’ information are properly enteredin Opera for data upload
确保万豪礼赏新会员和已存在的会员信息输入到Opera中并将数据上传。
 
Monitor and preparetimely monthly report requested by Director of Rooms for various sections inFront Office department
监督并准备房务总监要求的前厅部各部分的月报表。
 
Achieve AssociatePulse Survey goals for the department
达到部门员工满意度调查的目标。
 
Ensures that allprocedures and policies are in place and followed. Conducts audit and controlson a regular basis. Communicates with accounting in case of any irregularities;and coaches and counsels associates whenever appropriate. 
确保程序和规章制度的执行。执行日常审计和控制。如有任何谬误及时与财务部沟通；随时为员工提供指导。
 
Controls costseffectively to meet budget guidelines. Has control system in place for all controllable costs and man hours. 
有效的控制成本以控制在预算之内。 控制所有可控制成本和人力成本。
 
Plans and delegatesprojects to fellow managers in Front Office area. Provide help when needed.
计划和委派计划给下属的前厅区域经理。在需要时提供帮助。
 
Responsible forhiring, training and development of all associates working for front officearea. Ensure that all associates are adhering to all hotel policies, standards,procedures and regulations.
负责前厅部所有区域的员工招聘、培训和发展。确保所有员工执行所有酒店规章、制度、程序和标准。  
 
General Duties
日常职责
Be well groomed and conform to the hotel'sdress and deportment. 
良好的仪容并遵守酒店的行为举止要求。
Be informed about daily operations and events.
了解日常运营操作信息。
Be highly presence in public area during busyhours.
繁忙时段高频度出现在公共区域。
Be familiar with sales strategies; communicatedaily with reservation sales.
熟悉销售战略；每日与预定销售沟通。
Know all frequent customers and be familiarwith their special requests. Ensure that their needs are met.
认知所有的常客并且熟悉他们的特殊喜好。确保他们的需求得到满足。
Be familiar with cultural differences and knowcorrect behaviour for each culture. Also know the different protocols andetiquette.
熟悉文化差异并在差异下正确的工作。熟知不同的风俗和礼节。
Be knowledgeable about all emergency plans andknow how to act upon them.
熟知所有的应急预案并会操作。
At all times strive to represent Marriott inthe most professional and courteous manner.
时刻表现出万豪的专业和礼貌方式。
 
Safety Awareness
安全须知
Maintain safety by adhering to safestpolicies, being responsible to report all accidents immediately. 
执行安全规章政策，负责及时汇报所有的意外事件。
Support all safety programs. Proceed withcaution when walking on slippery floors. 
支持所有的安全程序。在光滑地面上行走时要十分小心。
Ensure proper safety instructions are givenbefore operating any equipment.
在操作任何机器设备时确保有安全指导。

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