岗位职责:
1.查看交班记录,了解上一班次的移交事项,并负责处理;
2.熟悉预订资料,了解客情,记住即将来电的宾客姓名,了解酒店的活动;
3.熟悉掌握店内的信息,提供准确的问讯服务。
岗位要求:
1.良好的英语口语,能承受工作压力;
2.形象气质佳。具备良好的服务意识和服务态度;
3.具有独立处事能力强,较强的组织协调能力。
与万豪国际集团一起成长Growing with Marriott万豪国际集团是一家世界领先的全球性酒店管理公司,拥有更多的品牌、更多的酒店和更多的机会,将有益于员工的发展和成功。我们在全球110多个国家/地区设有5700家酒店,范围将涵盖您所在的社区。 深圳福朋喜来登酒店东临福田口岸,西接红树林自然保护区,南与香港落马洲一水之隔,酒店已于2004年12月底开业,拥有高档客房438间。店内风格各异的中餐厅、西餐厅、咖啡厅、酒吧及完备的康乐设施,并拥有大宴会厅及多功能厅,加之国际知名的万豪管理模式,更为宾客提供快捷温馨的服务及享受。系出名门的品牌,得天独厚的位置,成熟高端的管理,将打造出深圳福朋喜来登酒店的精良品质。Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5700 properties, you'll find us in your neighborhood and in more than 110 countries across the globe. Four Point by Sheraton Shenzhen was opened in December 2004. Located in the Futian Free Trade Zone, we have 438 guest rooms in the total, fully-equipped Fitness Center, SPA, several food and beverage outlets including International Restaurant, Chinese Restaurant, the Lounge; a Grand Ballroom and function rooms. It offers easy access to the economic and financial hub in Shenzhen.