1.协助经理去管理行政楼层客人的登记与结帐情况,确保服务快速准确。
2.在经理不在的时候,全权负责行政楼层的运作。
3.确保顾客的需求及需要能及时地跟办,并从客人那里得到反馈。
4.合理安排行政楼层员工的岗位,使他们在各自的岗位上为客人提供一流的服务
5.在客人到达之前,合理的为客人安排房间,并且检查一遍,确保房间物品的配置符合标准。
6.时刻给客人一种友好、整洁、热情的印象,尽量使客人的特殊要求得到满足。
7.协助经理组织员工的培训。
8.对员工的服务标准和表现做到深刻的了解,并提醒他们日常所犯的错误。
9.确保用餐区域和厨房区域的干净整洁,为客人提供高标准的用餐环境。
10.经理安排的其他事宜。
岗位要求
1.工作积极主动,善于团队合作
2.喜欢创新,对细节有敏锐的洞察力
3.享受为客人打造最适合的解决方案
4.有国际五星级酒店相关工作经验者优先
5.喜欢与客人互动,具备良好的沟通技巧
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About Shangri-La Center FuzhouFuzhou Shangri-La Center is owned and operated by the Shangri-La Group. It is an urban complex integrating a five-star hotel, Grade A office buildings, and a boutique shopping center, located in Fuzhou's central business district. As a unique commercial complex in the heart of the city, it features a rooftop garden, fine dining restaurants, lounges, and outdoor cafes, offering stylish leisure and entertainment experiences. It aims to be a destination for quality urban living and a city lounge for social gathering and interaction.The hotel within the center offers 414 exquisite rooms and suites, overlooking the stunning views of Wushan and Yushan, making it an ideal choice for both business and leisure travelers. The room sizes range from 39 to 237 square meters and are elegantly and modernly decorated. Guests can enjoy magnificent views of Fuzhou from their rooms. The hotel is just steps away from Wuyi Square and only a 45-minute drive to Fuzhou Changle International Airport.关于福州香格里拉中心福州香格里拉中心是由香格里拉集团自持自营,是五星级酒店、甲级写字楼和精品购物中心为一体的城市综合体,坐落于福州市级核⼼商圈。作为城中央独有的商业综合体,拥有屋顶花园、高级餐厅、酒廊、露天咖啡等休闲娱乐时尚潮流业态,旨在打造城市品质生活目的地、人际交流聚集点的城市会客厅。中心的酒店设有414间布置精美的客房和套房,可俯瞰乌山和于山的醉人美景,是商务及观光旅游下榻的理想选择。房间面积从39平方米到237平方米不等,并均配有典雅而现代的装潢。从房内可将福州城的壮丽景色尽收眼底,距离五一广场举步之遥,驱车前往福州长乐国际机场也仅需45分钟。