1. 掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,负责VIP接待工作的落实;
2. 处理前台工作中的差错,处理前台客人投诉;
3. 负责前台财产、设备的使用管理和保养工作,包括各类资料的收集及存档工作;
4. 检查每日的前台报表;
5. 建立良好的客户关系,努力增加客房销售。
岗位要求:
1. 良好的英文口头表达和书面表达能力;
2. 大专以上学历,同等岗位工作经验优先;
3. 有良好的团队领导精神及执行力;
4. 掌握酒店管理基础知识,善于与客人沟通交流。
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About Shangri-La Center FuzhouFuzhou Shangri-La Center is owned and operated by the Shangri-La Group. It is an urban complex integrating a five-star hotel, Grade A office buildings, and a boutique shopping center, located in Fuzhou's central business district. As a unique commercial complex in the heart of the city, it features a rooftop garden, fine dining restaurants, lounges, and outdoor cafes, offering stylish leisure and entertainment experiences. It aims to be a destination for quality urban living and a city lounge for social gathering and interaction.The hotel within the center offers 414 exquisite rooms and suites, overlooking the stunning views of Wushan and Yushan, making it an ideal choice for both business and leisure travelers. The room sizes range from 39 to 237 square meters and are elegantly and modernly decorated. Guests can enjoy magnificent views of Fuzhou from their rooms. The hotel is just steps away from Wuyi Square and only a 45-minute drive to Fuzhou Changle International Airport.关于福州香格里拉中心福州香格里拉中心是由香格里拉集团自持自营,是五星级酒店、甲级写字楼和精品购物中心为一体的城市综合体,坐落于福州市级核⼼商圈。作为城中央独有的商业综合体,拥有屋顶花园、高级餐厅、酒廊、露天咖啡等休闲娱乐时尚潮流业态,旨在打造城市品质生活目的地、人际交流聚集点的城市会客厅。中心的酒店设有414间布置精美的客房和套房,可俯瞰乌山和于山的醉人美景,是商务及观光旅游下榻的理想选择。房间面积从39平方米到237平方米不等,并均配有典雅而现代的装潢。从房内可将福州城的壮丽景色尽收眼底,距离五一广场举步之遥,驱车前往福州长乐国际机场也仅需45分钟。