岗位职责
1.为客人提供服务以及依照香格里拉酒店及度假酒店建立的目标、绩效和质量标准对豪华阁进行监督、指导和领导;2.运用管理技巧调动和提高员工工作积极性;
3.审核月度餐饮成本和行政楼层客房费用;4.保证行政楼层在整洁的环境下为宾客提供服务;
5.监督行政楼层的运营和工作流程让客人的满意度最大化;6.与前台紧密联系确保行政楼层各信息和工作的准确性;
7.亲自接受宾客投诉及有效地及时处理。
岗位要求
1.熟练掌握前台Opera系统,在国际品牌酒店有至少3年的相关工作经验。
2.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。
3.能用流利的英语从事前厅服务。
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About Shangri-La Center FuzhouFuzhou Shangri-La Center is owned and operated by the Shangri-La Group. It is an urban complex integrating a five-star hotel, Grade A office buildings, and a boutique shopping center, located in Fuzhou's central business district. As a unique commercial complex in the heart of the city, it features a rooftop garden, fine dining restaurants, lounges, and outdoor cafes, offering stylish leisure and entertainment experiences. It aims to be a destination for quality urban living and a city lounge for social gathering and interaction.The hotel within the center offers 414 exquisite rooms and suites, overlooking the stunning views of Wushan and Yushan, making it an ideal choice for both business and leisure travelers. The room sizes range from 39 to 237 square meters and are elegantly and modernly decorated. Guests can enjoy magnificent views of Fuzhou from their rooms. The hotel is just steps away from Wuyi Square and only a 45-minute drive to Fuzhou Changle International Airport.关于福州香格里拉中心福州香格里拉中心是由香格里拉集团自持自营,是五星级酒店、甲级写字楼和精品购物中心为一体的城市综合体,坐落于福州市级核⼼商圈。作为城中央独有的商业综合体,拥有屋顶花园、高级餐厅、酒廊、露天咖啡等休闲娱乐时尚潮流业态,旨在打造城市品质生活目的地、人际交流聚集点的城市会客厅。中心的酒店设有414间布置精美的客房和套房,可俯瞰乌山和于山的醉人美景,是商务及观光旅游下榻的理想选择。房间面积从39平方米到237平方米不等,并均配有典雅而现代的装潢。从房内可将福州城的壮丽景色尽收眼底,距离五一广场举步之遥,驱车前往福州长乐国际机场也仅需45分钟。