The Club Concierge providespersonalized guest services such as check-ins and check-outs, secretarial andconcierge services, mail and information, airline reservations/confirmationsand food and beverage service.
豪华阁宾客服务员为客人提供个性化服务如,入住、退房、秘书和礼宾服务、邮件和问讯、航空预定和餐饮服务
To have knowledge of theoperational systems at Front Office.
掌握前台的操作系统
- To have complete knowledge ofShangri-La’s standard operating policies and procedures for Horizon Club.
掌握豪华阁的香格里拉标准操作程序
- To have knowledge of Shangri-La’s Programmes e.g. Shangri-LaCircle, FFP, Guest History.
掌握香格里拉的计划,如香格里拉
会、积分里程、客史
- Builds relationship with gueststo delight and gain loyalty.
建立客户关系令客人愉悦和赢得忠诚度
- Ensures all interactions withguests are handled professionally and with care adhering to hotel’s policiesand procedures.
确保专业处理和关心与客人的交流互动,遵守酒店的政策和程序
- Checks house status for HorizonClub floor
检查豪华阁楼层的房态
- Works with Front Office RoomsController to pre-assign rooms for all Horizon Club reservations, taking noteof special requests and early arrivals
和房控员通力合作为豪华阁楼层的预定提前排房,记录客人的特殊需求
- Coordinates with Housekeepingon the set up of amenities in Horizon Club rooms prior to guests’ arrival.
在客人抵店前和客房部协调豪华阁房间致意品的摆放
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About Shangri-La Center FuzhouFuzhou Shangri-La Center is owned and operated by the Shangri-La Group. It is an urban complex integrating a five-star hotel, Grade A office buildings, and a boutique shopping center, located in Fuzhou's central business district. As a unique commercial complex in the heart of the city, it features a rooftop garden, fine dining restaurants, lounges, and outdoor cafes, offering stylish leisure and entertainment experiences. It aims to be a destination for quality urban living and a city lounge for social gathering and interaction.The hotel within the center offers 414 exquisite rooms and suites, overlooking the stunning views of Wushan and Yushan, making it an ideal choice for both business and leisure travelers. The room sizes range from 39 to 237 square meters and are elegantly and modernly decorated. Guests can enjoy magnificent views of Fuzhou from their rooms. The hotel is just steps away from Wuyi Square and only a 45-minute drive to Fuzhou Changle International Airport.关于福州香格里拉中心福州香格里拉中心是由香格里拉集团自持自营,是五星级酒店、甲级写字楼和精品购物中心为一体的城市综合体,坐落于福州市级核⼼商圈。作为城中央独有的商业综合体,拥有屋顶花园、高级餐厅、酒廊、露天咖啡等休闲娱乐时尚潮流业态,旨在打造城市品质生活目的地、人际交流聚集点的城市会客厅。中心的酒店设有414间布置精美的客房和套房,可俯瞰乌山和于山的醉人美景,是商务及观光旅游下榻的理想选择。房间面积从39平方米到237平方米不等,并均配有典雅而现代的装潢。从房内可将福州城的壮丽景色尽收眼底,距离五一广场举步之遥,驱车前往福州长乐国际机场也仅需45分钟。