• 五险一金
• 节日礼物
• 岗位晋升
• 带薪年假
• 年度旅游
• 员工生日礼物
• 管理规范
• 人性化管理
• 丰厚年终奖
• 免费工作餐

To have complete knowledge of theoperational systems at Front Office, Service Centre/Telephone and any otherrelated systems. 
-了解前厅部所有操作系统的知识，如服务中心和其他相关系统。
-   Tohave complete knowledge of Shangri-La’s standard operating policies andprocedures. 
-了解香格里拉标准操作流程和政策。
-   Tohave complete knowledge of Shangri-La’s Programmes e.g. Shangri-La Circle, FFP,Guest History. 
-了解香格里拉的计划如香格里拉会、航空里程兑换、客史资料等。
-   Maintains department organization, manningand productivity, ensuring a smooth operation based on forecasted occupancy. 
-维护组织、人员配备和生产力，以确保在入住率基础上的预算能顺利操作。
-    Identifies staff training requirements and service improvements areas.
确定员工的培训需求和待改进点 。
-    Supervisesand guides all staff to ensure that hotel’s policies and procedures are adheredto. 
-监督和指导所有员工坚持酒店的政策和章程。
-   Createsa positive and highly motivated working environment that promotes and developsteamwork. 
创造积极向上的工作环境以此提升团队工作能力。
-  Utilizesand develops communication tools and channels for the dissemination ofinformation and workflow in the section. 
加强沟通以及信息分享是部门工作中不可或缺的技能。
-   Promptlyand actively obtains feedback from guests and inform the relevant departmentsthe actions taken to rectify the feedback and to ensure guests’ satisfaction. 
及时有效的获取顾客意见并反馈给相关部门采取补救措施，提升顾客满意度。
-In all incidents, provides management and department heads with reportsand takes action to avoid repetition of any incidents, accidents, theft andcomplaints 
所有事件涉及的相关部门及部门领导应做记录，采取措施，避免类似的情况再次发生
-At the start of the each shift, ServiceManager – Front Office must familiarize himself/herself with: 
每个班次的开始，前台经理应让员工熟知以下知识：
Room Situation in the Hotel and in the city
酒店房型房态
Checks on status of room blocks anddiscrepancies 
检查被锁房间的房态差异

About Shangri-La FuzhouLocated in the heart of Fuzhou, the capital city of Fujian Province, Shangri-La Fuzhou overlooks Wuyi Square and has stunning views of Wushan and Yushan. Within close proximity to the city's shopping centre and a mere 45 minutes to the international airport, Shangri-La  Fuzhou is an ideal venue for both business and leisure travellers alike.Shangri-La Fuzhou has 414 beautifully appointed guestrooms and suites spread over 26 floors while boasting some of Fuzhou's most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel aports and recreational facility in hotel. 关于福州香格里拉福州香格里拉位于福建省省会的心脏地带，位置方便，距离五一广场举步之遥，驱车前往福州长乐国际机场也仅需45分钟。酒店可俯瞰乌山和于山的醉人美景，是商务及观光旅游下榻的理想选择。酒店设有414间布置精美的客房和套房，房间面积从39平方米到237平方米不等，并均配有典雅而现代的装潢。从房内可将福州城的壮丽景色尽收眼底。