• 五险一金
• 节日礼物
• 岗位晋升
• 带薪年假
• 员工生日礼物
• 管理规范
• 人性化管理
• 丰厚年终奖
• 免费工作餐
• 月休8天

To have complete knowledge of theoperational systems at Front Office, Service Centre/Telephone and any otherrelated systems. 
-了解前厅部所有操作系统的知识，如服务中心和其他相关系统。
-   Tohave complete knowledge of Shangri-La’s standard operating policies andprocedures. 
-了解香格里拉标准操作流程和政策。
-   Tohave complete knowledge of Shangri-La’s Programmes e.g. Shangri-La Circle, FFP,Guest History. 
-了解香格里拉的计划如香格里拉会、航空里程兑换、客史资料等。
-   Maintains department organization, manningand productivity, ensuring a smooth operation based on forecasted occupancy. 
-维护组织、人员配备和生产力，以确保在入住率基础上的预算能顺利操作。
-    Identifies staff training requirements and service improvements areas.
确定员工的培训需求和待改进点 。
-    Supervisesand guides all staff to ensure that hotel’s policies and procedures are adheredto. 
-监督和指导所有员工坚持酒店的政策和章程。
-   Createsa positive and highly motivated working environment that promotes and developsteamwork. 
创造积极向上的工作环境以此提升团队工作能力。
-  Utilizesand develops communication tools and channels for the dissemination ofinformation and workflow in the section. 
加强沟通以及信息分享是部门工作中不可或缺的技能。
-   Promptlyand actively obtains feedback from guests and inform the relevant departmentsthe actions taken to rectify the feedback and to ensure guests’ satisfaction. 
及时有效的获取顾客意见并反馈给相关部门采取补救措施，提升顾客满意度。
-In all incidents, provides management and department heads with reportsand takes action to avoid repetition of any incidents, accidents, theft andcomplaints 
所有事件涉及的相关部门及部门领导应做记录，采取措施，避免类似的情况再次发生
-At the start of the each shift, ServiceManager – Front Office must familiarize himself/herself with: 
每个班次的开始，前台经理应让员工熟知以下知识：
Room Situation in the Hotel and in the city
酒店房型房态
Checks on status of room blocks anddiscrepancies 
检查被锁房间的房态差异

About Shangri-La Center FuzhouFuzhou Shangri-La Center is owned and operated by the Shangri-La Group. It is an urban complex integrating a five-star hotel, Grade A office buildings, and a boutique shopping center, located in Fuzhou's central business district. As a unique commercial complex in the heart of the city, it features a rooftop garden, fine dining restaurants, lounges, and outdoor cafes, offering stylish leisure and entertainment experiences. It aims to be a destination for quality urban living and a city lounge for social gathering and interaction.The hotel within the center offers 414 exquisite rooms and suites, overlooking the stunning views of Wushan and Yushan, making it an ideal choice for both business and leisure travelers. The room sizes range from 39 to 237 square meters and are elegantly and modernly decorated. Guests can enjoy magnificent views of Fuzhou from their rooms. The hotel is just steps away from Wuyi Square and only a 45-minute drive to Fuzhou Changle International Airport.关于福州香格里拉中心福州香格里拉中心是由香格里拉集团自持自营，是五星级酒店、甲级写字楼和精品购物中心为一体的城市综合体，坐落于福州市级核⼼商圈。作为城中央独有的商业综合体，拥有屋顶花园、高级餐厅、酒廊、露天咖啡等休闲娱乐时尚潮流业态，旨在打造城市品质生活目的地、人际交流聚集点的城市会客厅。中心的酒店设有414间布置精美的客房和套房，可俯瞰乌山和于山的醉人美景，是商务及观光旅游下榻的理想选择。房间面积从39平方米到237平方米不等，并均配有典雅而现代的装潢。从房内可将福州城的壮丽景色尽收眼底，距离五一广场举步之遥，驱车前往福州长乐国际机场也仅需45分钟。