-Responsible for all Shangri- la Circle andVIP guests. Assist guests to ensure that they receive utmost care during their stay.
负责所有的贵宾金环会会员及所有的VIP。协助并确保客人在入住期间得到最大的照顾。
-Coordinates withall concerned departments to fulfill guest needs
协调相关部门时刻满足顾客的需求。
-To walk the talk about customer delight and be arole model for your team with regards to “ Customer Delights”.
在顾客喜出外望计划上上言出必行,起榜样作用。
-Ensures guest requests and room assignments aremet.
确保顾客的需求得到满足和房间安排到达他的要求。
-Pays special attention to VIP’s, GC and LongStaying Guests.
特别关注VIP,GC及长住客
-Anticipates the needs of the guests and meets theirneeds as much as possible.
尽可能的预计,并满足顾客的需求
-Ensures VIP, GC and normal guests are bid farewellupon departure.
确保在VIP,GC及普通客人离店时的问候。
-Performs In-room check-in and check-outfor VIP guests.
为VIP顾客提供in-roomcheck-inand check-out 服务。
-Be an encouragement and support each other indelighting our customers.
鼓励并支持员工的让顾客喜出望外。
-Assists in carrying out training programs for thedepartment.
协助部门培训计划的进行。
-Assists and supports Divisional Trainer.
协助并支持部门的培训师。
-Identifies and implements training based ondepartmental needs.
基于部门的需求制定并实施培训计划。
-Up front, hands-on, visible leadership.
预先,实践,有形的领导力
-Provides positive feedback and reinforcement.
提供积极的反馈和强化
-Encourages and develops teamwork.
巩固和发展团队精神
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About Shangri-La Center FuzhouFuzhou Shangri-La Center is owned and operated by the Shangri-La Group. It is an urban complex integrating a five-star hotel, Grade A office buildings, and a boutique shopping center, located in Fuzhou's central business district. As a unique commercial complex in the heart of the city, it features a rooftop garden, fine dining restaurants, lounges, and outdoor cafes, offering stylish leisure and entertainment experiences. It aims to be a destination for quality urban living and a city lounge for social gathering and interaction.The hotel within the center offers 414 exquisite rooms and suites, overlooking the stunning views of Wushan and Yushan, making it an ideal choice for both business and leisure travelers. The room sizes range from 39 to 237 square meters and are elegantly and modernly decorated. Guests can enjoy magnificent views of Fuzhou from their rooms. The hotel is just steps away from Wuyi Square and only a 45-minute drive to Fuzhou Changle International Airport.关于福州香格里拉中心福州香格里拉中心是由香格里拉集团自持自营,是五星级酒店、甲级写字楼和精品购物中心为一体的城市综合体,坐落于福州市级核⼼商圈。作为城中央独有的商业综合体,拥有屋顶花园、高级餐厅、酒廊、露天咖啡等休闲娱乐时尚潮流业态,旨在打造城市品质生活目的地、人际交流聚集点的城市会客厅。中心的酒店设有414间布置精美的客房和套房,可俯瞰乌山和于山的醉人美景,是商务及观光旅游下榻的理想选择。房间面积从39平方米到237平方米不等,并均配有典雅而现代的装潢。从房内可将福州城的壮丽景色尽收眼底,距离五一广场举步之遥,驱车前往福州长乐国际机场也仅需45分钟。