宾客关系高级主管
4千-6千
投递简历
发布于 12-03
宾客关系高级主管
4千-6千
福州 | 2年以上 | 学历不限 | 招1人
投递简历
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职位描述

-Responsible for all Shangri- la Circle andVIP guests.  Assist guests to ensure that they receive utmost care during their stay.

负责所有的贵宾金环会会员及所有的VIP。协助并确保客人在入住期间得到最大的照顾。


-Coordinates withall concerned departments to fulfill guest needs

协调相关部门时刻满足顾客的需求。

-To walk the talk about customer delight and be arole model for your team with regards to “ Customer Delights”.

在顾客喜出外望计划上上言出必行,起榜样作用。

-Ensures guest requests and room assignments aremet.

确保顾客的需求得到满足和房间安排到达他的要求。

-Pays special attention to VIP’s, GC and LongStaying Guests.

特别关注VIP,GC及长住客

-Anticipates the needs of the guests and meets theirneeds as much as possible.

尽可能的预计,并满足顾客的需求

-Ensures VIP, GC and normal guests are bid farewellupon departure.

确保在VIP,GC及普通客人离店时的问候。

-Performs In-room check-in and check-outfor VIP guests.

为VIP顾客提供in-roomcheck-inand check-out 服务。

-Be an encouragement and support each other indelighting our customers.

鼓励并支持员工的让顾客喜出望外。


-Assists in carrying out training programs for thedepartment.

协助部门培训计划的进行。


-Assists and supports Divisional Trainer.

协助并支持部门的培训师。


-Identifies and implements training based ondepartmental needs.

基于部门的需求制定并实施培训计划。


-Up front, hands-on, visible leadership.

预先,实践,有形的领导力


-Provides positive feedback and reinforcement.

提供积极的反馈和强化


-Encourages and develops teamwork.

巩固和发展团队精神

其他要求
国际联号工作经历:优先
语言能力:英语-良好
计算机能力:熟练
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公司地址
中国福州市新权南路9号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 外商独资.外企办事处
    企业性质
About Shangri-La FuzhouLocated in the heart of Fuzhou, the capital city of Fujian Province, Shangri-La Fuzhou overlooks Wuyi Square and has stunning views of Wushan and Yushan. Within close proximity to the city's shopping centre and a mere 45 minutes to the international airport, Shangri-La  Fuzhou is an ideal venue for both business and leisure travellers alike.Shangri-La Fuzhou has 414 beautifully appointed guestrooms and suites spread over 26 floors while boasting some of Fuzhou's most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel aports and recreational facility in hotel. 关于福州香格里拉福州香格里拉位于福建省省会的心脏地带,位置方便,距离五一广场举步之遥,驱车前往福州长乐国际机场也仅需45分钟。酒店可俯瞰乌山和于山的醉人美景,是商务及观光旅游下榻的理想选择。酒店设有414间布置精美的客房和套房,房间面积从39平方米到237平方米不等,并均配有典雅而现代的装潢。从房内可将福州城的壮丽景色尽收眼底。
中国福州市新权南路9号
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