客房服务员Room Attendant
2千-2.5千
停止招聘
发布于 05-06
客房服务员Room Attendant
2千-2.5千
重庆 | 1年以上 | 初中 | 招3人
停止招聘
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职位描述

Job Responsibility:

岗位职责:      

1.Clean assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.

根据酒店制定的标准清洁指定的客房。它包括但不限于铺床,打扫房间和家具,补充客房和浴室用品,清洁浴室,吸尘地毯。

2.Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.

在打扫房间的时候,确认所有的东西都处于正常的状态,并向主管汇报任何需要修理的物品。

3.Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries.

清洁客房周围的走廊和楼层公共区域。保持设备和食品储藏室的清洁。

4.Keep informed of hotel product and service knowledge in order to answer guest questions.

了解酒店产品和服务知识,以便回答客人的问题。

5.Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc. 

以友好和关心的态度回答客人的所有问题/要求,采取适当的行动,如果需要的话,把事情交给相关人员处理。它可能是提供信息,给额外的物品,如毛巾等。

6.Write down on their assignment sheets relevant information for record purposes and possible future inquiries.  At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
在交接本上写下相关的信息,以便日后查询。当班结束时,报告特别关注的客人,异常情况,需要跟进的事件,以确保一致性和客人满意度。

7.Verify the physical status of room and updates Order Taker of any discrepancies found.

核实房间的实际状况,并及时更新客房部协调员发现的问题。

8.Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
及时向主管和领班汇报物品的丢失和找回情况,并与领班协调物品的取回。

9.Provide the turn down service to assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary.  Help control guest and cleaning supplies to save costs.

根据酒店规定的标准为指定的客房提供开夜床服务。它包括但不限于,调节床位高低,补充客房和浴室用品和清洁浴室,如果必要的话。协助控制客人和清洁用品,节约成本。

10.Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel.  It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.

根据酒店制定的标准,打扫指定的客房,为客人提供晚退房和晚退服务。它包括但不限于铺床,打扫房间和家具,补充客房和浴室用品,清洁浴室,吸尘地毯。

11.Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair.

在打扫房间的时候,确认所有的东西都处于正常的状态,并向主管报告任何需要修理的物品。

12.Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries.

清洁客房周围的走廊和楼层公共区域。保持设备和食品储藏室的清洁。

13.Keep informed of hotel products and services knowledge in order to answer guest questions.

了解酒店产品和服务知识,以便回答客人的问题。


Job Requirements: 

任职要求:

1.Previous hotel-related experience beneficial.

有酒店相关工作经验者优先。

2.Equivalent of Middle School Graduate preferable.

同等学历,高中以上学历优先。


其他要求
语言能力:中国普通话-良好
年龄要求:18-55岁
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公司地址
重庆南岸区江南大道2号凯宾斯基酒店
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 股份制企业
    企业性质
The Kempinski name is proudly borne by agrowing collection of distinguished properties around the world. As Europe’s luxuryhotel group, we are committed to providing our guests with memorable journeysinspired by exquisite European flair. We believe life should be lived withstyle.全球冠以凯宾斯基之名的杰出饭店日渐增加,令人深感自豪。作为欧洲历史悠久的豪华饭店集团,我们致力于以尽善尽美的欧式风格为客人打造难忘的旅行体验。我们坚信生活必须深具品味。Since 1897, our employees have been a partof creating history around the world. From historic buildings to theavant-garde of modern architecture, our properties are the setting for some oflife’s moments. 自 1897 年以来,我们的员工始终成为世界各地历史缔造者的一员。从历史悠久的建筑物到时尚前卫的现代化建筑,我们的饭店见证了一段发展历程中十分辉煌的时刻。Kempinski Hotel Chongqing is connected to Chongqing International Convention and Exhibition Center with 32 floors offering spectacular views of city skyline, only a few kilometers away from Chongqing financial and commercial center, and only 25 kilometers away from Chongqing Jiangbei International Airport. 416 luxurious and exquisite guest rooms and suites are decorated with elegant and artistic atmosphere. Six conference rooms with complete functions and advanced facilities can provide you with comprehensive and thoughtful conference and catering services. Different restaurants bring you different kinds of special food and a full range of noble dining experience.重庆凯宾斯基酒店共32层,酒店连接重庆国际会展中心,距重庆市金融、商业中心仅几公里,距重庆江北国际机场仅25公里。416间豪华精致的客房和套房装潢高贵典雅,富于艺术气息。6间功能齐全,设施先进的会议室,可为您提供全面周到的会务及餐饮服务。不同特色餐厅为您带来各系特色美食以及全方位的尊贵用餐体验。
重庆南岸区江南大道2号凯宾斯基酒店
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