前台主管F/D Supervisor
3.5千-4千
投递简历
发布于 04-29
前台主管F/D Supervisor
3.5千-4千
重庆 | 2年以上 | 大专 | 招1人
投递简历
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述


  • Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.计划和监督接待部门与客人的到来和离开的日常工作,包括客房销售、VIP、计划团队和机组人员的房间分配以及客房登记。
  • Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards. 协调和监督直接下属的工作,确保所有前台人员都经过良好的培训,以确保顾客满意并遵守服务标准。
  • Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance. 对新员工进行培训和在职培训,激励员工创造卓越的业绩
  • Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.礼貌有效的地处理客人的要求和投诉,如有需要,向相关人员提供进一步指导,以确保顾客满意,并保存所有客人的投诉记录,必要时跟进。
  • Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner. 与各部门保持联系和协调,确保所有关于客人的信息是准确的,如房价,房间类型,账单,客人的要求,并监督客人的具体要求得到有效处理。
  • Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.了解酒店产品和服务,以及客人可能感兴趣的旅游和商务旅游信息。
  • Constant training of subordinates.要经常培训下属员工。
  • Supervise all cashier work of subordinates.监督下属所有出纳工作。
  • Update all on loyalty programme.更新所有忠诚计划。
  • At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.当班结束时,做好客人投诉,异常情况和需要跟进的事件的交接报告,确保工作效率。
  • Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.完成一系列行政职责,如简报、制作、审查和撰写报告以及与工作职能相关的其他具体职责。
  • Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.根据主管与经理的指示,负责分配下来的其他任务。
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.根据业务和酒店的需要,随时可以增加额外的职责和任务。


     此岗位为夜班前台主管

其他要求
国际联号工作经历:优先
语言能力:英语-良好
年龄要求:20-40岁
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
重庆南岸区江南大道2号凯宾斯基酒店
导航
职位联系人
贾小姐
近几天来过
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
53%
简历处理率
该企业7天内简历处理的比例
8h
简历处理用时
该企业7天内简历处理的效率
12h
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 股份制企业
    企业性质
The Kempinski name is proudly borne by agrowing collection of distinguished properties around the world. As Europe’s luxuryhotel group, we are committed to providing our guests with memorable journeysinspired by exquisite European flair. We believe life should be lived withstyle.全球冠以凯宾斯基之名的杰出饭店日渐增加,令人深感自豪。作为欧洲历史悠久的豪华饭店集团,我们致力于以尽善尽美的欧式风格为客人打造难忘的旅行体验。我们坚信生活必须深具品味。Since 1897, our employees have been a partof creating history around the world. From historic buildings to theavant-garde of modern architecture, our properties are the setting for some oflife’s moments. 自 1897 年以来,我们的员工始终成为世界各地历史缔造者的一员。从历史悠久的建筑物到时尚前卫的现代化建筑,我们的饭店见证了一段发展历程中十分辉煌的时刻。Kempinski Hotel Chongqing is connected to Chongqing International Convention and Exhibition Center with 32 floors offering spectacular views of city skyline, only a few kilometers away from Chongqing financial and commercial center, and only 25 kilometers away from Chongqing Jiangbei International Airport. 416 luxurious and exquisite guest rooms and suites are decorated with elegant and artistic atmosphere. Six conference rooms with complete functions and advanced facilities can provide you with comprehensive and thoughtful conference and catering services. Different restaurants bring you different kinds of special food and a full range of noble dining experience.重庆凯宾斯基酒店共32层,酒店连接重庆国际会展中心,距重庆市金融、商业中心仅几公里,距重庆江北国际机场仅25公里。416间豪华精致的客房和套房装潢高贵典雅,富于艺术气息。6间功能齐全,设施先进的会议室,可为您提供全面周到的会务及餐饮服务。不同特色餐厅为您带来各系特色美食以及全方位的尊贵用餐体验。
重庆南岸区江南大道2号凯宾斯基酒店
导航
联系我们
  • 服务热线:400-826-0101 (9:00-18:00)
  • 杭州总部:0571-88866108 (9:00-18:00)
  • 服务邮箱:service@veryeast.com
  • 联系我们

扫码下载最佳东方APP

扫码关注最佳东方公众号

前台主管F/D Supervisor
完善简历提高入职率
你的简历没有姓名,无法投递
收藏成功
可以在我的最佳东方-收藏职位查看已收藏的职位
举报该职位
举报原因
请选择举报原因
  • 虚假招聘
  • 冒用公司
  • 分类错误
  • 职介
  • 其他
! 请选择举报类型
详情描述
0/500字
! 请填写举报说明
匿名
简历投递次数提醒
今日投递已达15次,还可以投递5次,请认真投递呦~
投递失败
你当月投递该企业次数已经超过5次
投递成功
可以在我的最佳东方-投递进展查看简历的最新进展
关注成功
可以在我的最佳东方-关注的企业查看已关注的企业
推荐给朋友