• 五险一金
• 带薪年假
• 岗位晋升
• 员工消费折扣
• 系统培训
• 跨省调转机会
• 人性化管理
• 年度免费体检
• 年度旅游
• 包吃包住

Job Responsibility:
岗位职责：
1.Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
计划和监督接待部门与客人的到来和离开相关的日常工作，包括客房销售、贵宾、团队和机组人员的房间分配以及客房登记。
2.Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards. 
协调和监督直接下属的工作，确保所有前台人员都经过良好的培训，以确保客户满意并遵守服务标准。
3.Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance. 
对新员工进行培训和在职培训。激励员工创造卓越的业绩。
4.Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests.  Follow up when necessary.
礼貌有效地处理客人的要求和投诉，如有需要，向相关人员提供进一步的指导，以确保顾客满意，并保存所有客人投诉的记录。必要时跟进。
5.Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing,  guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.  
与各部门保持联系和协调，确保所有关于客人的信息是准确的，如房价，房间类型，帐单，客人的要求，并监督客人的具体要求得到有效的处理。
6.Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
了解酒店产品和服务，以及客人可能感兴趣的旅游和商务旅游信息。
7.Constant training of subordinates.
经常培训下属。
8.Supervise all cashier work of subordinates.
监督下属所有出纳工作。
9.Update all on loyalty programme.
更新所有忠诚计划。
10.At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.
当班结束时，做好客人投诉、异常情况和需要跟进的事件的交接报告，确保工作效率。
11.Any other duties, which may be assigned to you from time to time as directed by your Manager.
经理不时指派给你的任何其他职责。

Job Requirements: 
任职要求：
1.College Diploma in Hospitality Management or equivalent.
酒店管理大专或同等学历。
2.Minimum of 1 to 2 years experience in a receptionist position at Front Office.
至少1 - 2年前台接待工作经验。
3.Preferably in an international five star hotel.
至少是国际5星级酒店。

 

The Kempinski name is proudly borne by agrowing collection of distinguished properties around the world. As Europe’s luxuryhotel group, we are committed to providing our guests with memorable journeysinspired by exquisite European flair. We believe life should be lived withstyle.全球冠以凯宾斯基之名的杰出饭店日渐增加，令人深感自豪。作为欧洲历史悠久的豪华饭店集团，我们致力于以尽善尽美的欧式风格为客人打造难忘的旅行体验。我们坚信生活必须深具品味。Since 1897, our employees have been a partof creating history around the world. From historic buildings to theavant-garde of modern architecture, our properties are the setting for some oflife’s moments. 自 1897 年以来，我们的员工始终成为世界各地历史缔造者的一员。从历史悠久的建筑物到时尚前卫的现代化建筑，我们的饭店见证了一段发展历程中十分辉煌的时刻。Kempinski Hotel Chongqing is connected to Chongqing International Convention and Exhibition Center with 32 floors offering spectacular views of city skyline, only a few kilometers away from Chongqing financial and commercial center, and only 25 kilometers away from Chongqing Jiangbei International Airport. 416 luxurious and exquisite guest rooms and suites are decorated with elegant and artistic atmosphere. Six conference rooms with complete functions and advanced facilities can provide you with comprehensive and thoughtful conference and catering services. Different restaurants bring you different kinds of special food and a full range of noble dining experience.重庆凯宾斯基酒店共32层，酒店连接重庆国际会展中心，距重庆市金融、商业中心仅几公里，距重庆江北国际机场仅25公里。416间豪华精致的客房和套房装潢高贵典雅，富于艺术气息。6间功能齐全，设施先进的会议室，可为您提供全面周到的会务及餐饮服务。不同特色餐厅为您带来各系特色美食以及全方位的尊贵用餐体验。