招聘服务中心话务员Operator_重庆凯宾斯基酒店招聘信息-最佳东方

1.Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
接听所有来电，按照凯宾斯基的标准，以高效、友好和关心的方式将其连接到适当的分机上。
2.Write down messages accurately for our guests and deliver messages in a timely manner.
准确的为客人留言，及时的传递信息。
3.Handle guests' requests for DND (Do Not Disturb) and confidential status.
处理客人对DND(请勿打扰)和机密状态的要求。
4.Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
根据LQA标准为客人处理个人叫醒电话，并为团队和机组客人处理自动叫醒电话。
5.Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
6.以友好和关心的态度回答客人的所有问题/要求，采取适当的行动，如果需要的话，把事情交给相关人员处理。它可能是提供信息或帮助打外线或处理投诉等。
7.In case of emergency, handles all communications for the hotel whilst serving as the communication center.
在紧急情况下，作为沟通中心处理酒店所有的沟通事宜。
8.Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.
9.保存每一个国内直拨电话和国际直拨电话的完整记录。与前厅接待处协调所有电话费，确保客人的电话费已被收取。
10.Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning.
监控电视频道和公共区域的音乐，确保其正常运行。
11.In case of emergency, handle all communications for the hotel whilst serving as the communication center.
在紧急情况下，作为酒店的通讯中心处理酒店所有的通讯事宜。
12.Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
熟悉电话号码簿，新员工和离职员工，紧急情况处理程序，特殊促销活动和酒店产品知识。
13.Maintain the neatness of their working area at all time.
保持工作区域的整洁。
14.Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
根据业务和酒店的需要，随时可以增加额外的职责和任务

Job Requirements:

任职要求：

Brief knowledge of hotel operations & Computer systems

熟悉酒店运营及电脑系统

The Kempinski name is proudly borne by agrowing collection of distinguished properties around the world. As Europe’s luxuryhotel group, we are committed to providing our guests with memorable journeysinspired by exquisite European flair. We believe life should be lived withstyle.全球冠以凯宾斯基之名的杰出饭店日渐增加，令人深感自豪。作为欧洲历史悠久的豪华饭店集团，我们致力于以尽善尽美的欧式风格为客人打造难忘的旅行体验。我们坚信生活必须深具品味。Since 1897, our employees have been a partof creating history around the world. From historic buildings to theavant-garde of modern architecture, our properties are the setting for some oflife’s moments. 自 1897 年以来，我们的员工始终成为世界各地历史缔造者的一员。从历史悠久的建筑物到时尚前卫的现代化建筑，我们的饭店见证了一段发展历程中十分辉煌的时刻。Kempinski Hotel Chongqing is connected to Chongqing International Convention and Exhibition Center with 32 floors offering spectacular views of city skyline, only a few kilometers away from Chongqing financial and commercial center, and only 25 kilometers away from Chongqing Jiangbei International Airport. 416 luxurious and exquisite guest rooms and suites are decorated with elegant and artistic atmosphere. Six conference rooms with complete functions and advanced facilities can provide you with comprehensive and thoughtful conference and catering services. Different restaurants bring you different kinds of special food and a full range of noble dining experience.重庆凯宾斯基酒店共32层，酒店连接重庆国际会展中心，距重庆市金融、商业中心仅几公里，距重庆江北国际机场仅25公里。416间豪华精致的客房和套房装潢高贵典雅，富于艺术气息。6间功能齐全，设施先进的会议室，可为您提供全面周到的会务及餐饮服务。不同特色餐厅为您带来各系特色美食以及全方位的尊贵用餐体验。