• 五险一金
• 带薪年假
• 岗位晋升
• 员工消费折扣
• 系统培训
• 跨省调转机会
• 人性化管理
• 年度免费体检
• 年度旅游
• 包吃包住

Job Responsibility:
岗位职责：
1.Answer guest questions and handle guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc.  If needed, refer requests to relevant staff to ensure customer satisfaction.
礼貌、高效地回答客人的问题和处理客人的要求，如提供信息、预订旅游、餐厅或交通工具、指引方向、确认航班等。如有需要，向相关人员提出要求，确保客户满意。
2.Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions.
随时更新酒店服务、当地名胜、餐厅、交通、体育设施、教堂、购物区以及所有可能引起客人兴趣的相关信息，以便能够回答客人的要求和问题。
3.Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures. 
根据酒店程序，做好记录，发送和分发所有的进/出邮件，传真，信息和包裹给当前或未来的客人和酒店员工。
4.Upon requests, store guest luggage into the luggage storage room. Handle all luggage with care. 
根据客人的要求，将客人的行李存放在行李房。小心搬运所有行李。
5.Sell stamps for postcards and letters.
销售明信片和信件的邮票。
6.Maintain cleanliness and tidiness of desk area and replenish counters with brochures, magazines, city maps for guest availability.
保持办公桌区域的清洁和整齐，并为柜台补充小册子，杂志，城市地图，以方便客人使用。
7.During Business Center’s closing time, send fax for guests.
在商务中心关闭期间，为客人发送传真。
8.Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
主管或经理不定时指派给任何其他职责。

Job Requirements: 
任职要求：
1.1 to 2 years experience as a Receptionist, Guest Relation Officer or Bell Boy in an international 5 star hotel preferable.
有1 - 2年在国际五星级酒店做前台接待、客户关系专员或行李员的工作经验者优先。
2.Good Communication skills
良好的沟通技巧

The Kempinski name is proudly borne by agrowing collection of distinguished properties around the world. As Europe’s luxuryhotel group, we are committed to providing our guests with memorable journeysinspired by exquisite European flair. We believe life should be lived withstyle.全球冠以凯宾斯基之名的杰出饭店日渐增加，令人深感自豪。作为欧洲历史悠久的豪华饭店集团，我们致力于以尽善尽美的欧式风格为客人打造难忘的旅行体验。我们坚信生活必须深具品味。Since 1897, our employees have been a partof creating history around the world. From historic buildings to theavant-garde of modern architecture, our properties are the setting for some oflife’s moments. 自 1897 年以来，我们的员工始终成为世界各地历史缔造者的一员。从历史悠久的建筑物到时尚前卫的现代化建筑，我们的饭店见证了一段发展历程中十分辉煌的时刻。Kempinski Hotel Chongqing is connected to Chongqing International Convention and Exhibition Center with 32 floors offering spectacular views of city skyline, only a few kilometers away from Chongqing financial and commercial center, and only 25 kilometers away from Chongqing Jiangbei International Airport. 416 luxurious and exquisite guest rooms and suites are decorated with elegant and artistic atmosphere. Six conference rooms with complete functions and advanced facilities can provide you with comprehensive and thoughtful conference and catering services. Different restaurants bring you different kinds of special food and a full range of noble dining experience.重庆凯宾斯基酒店共32层，酒店连接重庆国际会展中心，距重庆市金融、商业中心仅几公里，距重庆江北国际机场仅25公里。416间豪华精致的客房和套房装潢高贵典雅，富于艺术气息。6间功能齐全，设施先进的会议室，可为您提供全面周到的会务及餐饮服务。不同特色餐厅为您带来各系特色美食以及全方位的尊贵用餐体验。