岗位职责
1.协助宾客提拉行李及行李寄存服务。
2.为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。
3.确保交班本上记录的每一件事情都已经落实。
4.确保所接收的行李和包裹的安全,并存放在合适的地方。
5.事先检查所有抵达和离店团队的分房名单。
6.记录未完成的工作交给下一个班次。
7.管理行李房,确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。
岗位要求
1、大专学历或同等文化程度。
2、工作认真、作风细致、吃苦耐劳、反应灵活。
3、能进行英语日常会话,开展对客服务。
成都香格里拉位于成都繁华地带,坐拥锦江河畔无敌江景,在酒店十分钟步行距离内,有成都地标安顺廊桥、古色古香的九眼桥、意味隽永的合江亭、时尚餐饮之地兰桂坊、潮流聚集之地酒吧一条街,同时享有了成都的历史与时尚、繁华与宁静。酒店交通便利,10分钟可步行至IFS国际金融中心和太古里商圈。 酒店拥有36个楼层,593间宽敞华丽、设计现代的客房及套房,另配有26间服务公寓,以满足长住客人和家庭入住的需求。酒店拥有总面积近4,500平方米的卓越完善的会议设施,其中包含2,100平方米,层高近9米的大宴会厅是目前成都市中心最大的宴会厅。另有500平方米的宴会厅,和其它15个设计独特的多功能厅及一个演播厅能满足不同规模的会议及宴会需求。酒店拥有三个餐厅为宾客提供丰富的餐饮选择。蓉咖啡西餐厅拥有9个风格迥异的开放式厨房,香宫提供传统经典粤菜及地道新派川菜,大堂酒廊优雅静谧,是商务洽谈的最佳选择。Shangri-La Chengdu is located in the prosperous downtown area of Chengdu, with the indescribable river view of Jinjiang River. Within a 10-minute walk, you’ll find the landmark Anshun Bridge, the antique Jiuyan Bridge, the Hejiang Pavilion, Lan Kwai Fong, and Bar Street. The hotel enjoys the history and fashion, prosperity and tranquility of Chengdu. The hotel offers convenient transportation too. It is a 10-minute walk to IFS, the International Financial Center and Tai Koo Li business district. The hotel has 36 floors and 593 spacious and modern rooms and suites. In addition, the hotel is equipped with 26 serviced apartments to meet the needs of long-term guests and families. The hotel has a total area of nearly 4500 square meters of excellent conference facilities, including an extra 2100 square meters, and a floor height of nearly 9 meters in the grand ballroom. It is currently the largest ballroom in the center of Chengdu. In addition, it has a banquet hall with an area of 500 square meters, 15 other multi-functional halls with unique designs and a studio that can meet the needs of different scale conferences and banquets. The hotel has three restaurants providing guests with a wide range of catering options. Chengdu Coffee Western restaurant has 9 open kitchens with different styles. Shang Palace provides traditional Cantonese cuisine and authentic, new Sichuan cuisine. The lobby lounge is elegant and quiet, It is the best choice for business negotiation.