发送附件简历

选择word简历,快速申请职位

成都费尔顿凯莱大酒店 Felton Gloria Grand Hotel Chengdu

招聘信息

    职位:Operator / reservation clerk 总机员工/预订员

  • 职位性质:全职
  • 工作地区:四川省成都市
  • 招聘人数:若干
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供
  • 年龄要求:18-30
  • 语言要求:英语(良好)中国普通话(流利)
  • 计算机能力:不限
  • 国际联号工作经历:不限
  • 薪资待遇:面议
  • 职位有效期:2019-10-18至2019-11-17

岗位职责/职位描述

-    Under the leadership of the head of the guest service center, it is specific to the service of the telephone switchboard.

     在宾客服务中心主管的领导下,具体从事电话总机的服务工作。 

-    According to working procedures and standards, help guests dial outside lines, extension phones and long-distance calls, and be responsible for the transfer between extension stations.

     按照工作程序和标准帮助客人拨打外线、分机及长途电话并负责分机间的转接;应答有关总机涉及范围内的询问。 

-    To count and record the guest's telephone charges.
        统计和记录客人的电话费用。

-    Clearly memorizing the extension number of the hotel and the telephone number outside the hotel in order to connect and inquire.
        清楚记忆酒店各分机号码及酒店外常用电话号码以便接转及查询。

-    Handle the outside phone, transfer them to the required extension, and when no one is answering the phone, be sure to ask the guest if they need to leave a message.
        处理外线电话,将它们转到所需分机,当没有人接听电话时,一定要主动询问客人是否需要留言。

-    Carefully transfer to the "VIP" guest's phone.
        慎重转接“VIP”客人的电话。

-    Provide wake-up service and set up "do not disturb" for the guests.
        为客人提供叫醒服务和设置“请勿打扰”。 

-    Handle guest message and emergency alarm according to working procedure and standard.
        按照工作程序和标准处理客人留言及紧急报警。 

-    Help the guests to inquire about the world time.
        帮助客人查询世界时间。

-    Keep the cleaning in the switchboard.
        保持总机室内的清洁。

-    At the end of the shift, do a good job with the next class.
        当班结束时,做好与下一班的交接工作。 

-    Is responsible for providing services such as telephone inquiries, messages and wake-up calls.
        负责提供电话问讯、留言和叫醒等服务。

-    In case of emergency, it is responsible for notifying the relevant departments and reporting the supervisor.
        遇紧急情况,负责通知有关部门,并报告主管。 

-    Is responsible for the daily maintenance and maintenance of the communication equipment used.
        负责所使用的通讯设备的日常维护和保养工作。

-    Be responsible for the record of duty, and transfer the class according to the regulations.
        负责做好值班记录,并按规定交接班。