• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范

POSITION SUMMARY: 
Direct all aspects of the front desk function to achieve the highest possible guest satisfaction to hotel guests.  

RESPONSIBILITIES:
-          Ensure both Hotel Guest & Residence guests are being treated in an efficient and courteous manner and that all Wyndham standards are being applied.
-          Responsible for the hiring, training, and direction of new department employees.
-          Ensure efficient guest registration, check out and telephone service.  Observe guest service agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. 
-          Observe front desk and room controller ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, call are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.
-          Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service.   Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.  Review the daily room availability and inform staff.  Check status of departures on a daily basis.  Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. 
-          Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
-          Work in conjunction with accounting to maintain and minimize levels of account receivables.
-          Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
-          Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
-          Supervise the activities and the service levels of the concierge, telecommunications, and front desk divisions.
-          Ensure the timely completion of performance appraisals.
-          Responsible for the Wyndham Rewards membership program and ensure that all guests who are members are appropriately recognized, meeting all Wyndham standards.
Ensure all necessary reports and forms are completed daily.

温德姆酒店集团（Wyndham Hotels & Resorts, Inc.，纽约证券交易所股票代码：WH）遍布全球六大洲逾95个国家和地区，拥有大约9,100家酒店，是全球性的酒店品牌特许经营商。温德姆酒店集团拥有超过83万间客房，每天吸引着来自全球各地的游客，在经济型和中端住宿行业表现优异。集团旗下有 23 个酒店品牌，包括速8酒店（Super 8）、戴斯精选（Days Inn）、华美达（Ramada）、麦客达（Microtel）、拉昆塔 (La Quinta)、呗盟（Baymont）、蔚景（Wingate）、美吟（ AmericInn）、 浩枫温德姆公寓 (Hawthorn Suites)、Trademark Collection和温德姆（Wyndham）。屡获殊荣的温德姆奖赏计划是集团的客户忠诚度计划，为全球超过9,700万名注册会员在集团旗下数万家酒店、俱乐部度假村及度假租赁酒店提供兑换积分奖赏。有关更多信息，请访问网站: www.wyndhamhotels.com。