Front Office Manager (Nanjing) 前厅部经理(南京)
1.3万-2万
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发布于 2020-09-28
Front Office Manager (Nanjing) 前厅部经理(南京)
1.3万-2万
南京 | 3年以上 | 本科 | 招1人
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职位描述

Position Summary:

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and Wyndham Hotels Group business objectives.  To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.


Responsibilities:

-    Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.

-    Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.

-     Monitor Front Office, and particularly Guest Relations personnel, to ensure Wyndham Rewards members known repeat guests and other VIPs receive special attention and recognition.

-    Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques.

-    Maintain inter-departmental relationships to ensure seamless customer service.

-    Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.

-    Schedule and regularly conducts routine inspections of areas under his/her control.

-    Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.

-    Know system recovery procedures.

-    Interpret computer reports.

-    Compile statistics for front office and provide reports relating to that area.

-    Continually check the accuracy of room count.

-    Approve upgrades and special amenities.

-    Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.

-    Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.

-    Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.

-    Maintain all procedures and adheres to them within the Wyndham guidelines; in particular with emphasis on hotel credit policy.

-    In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.

-    Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

-    Implement Career Development Program within Front Office Department.

-    Work with Human Resources on manpower planning and management needs.

Work with Director of Finance in the preparation and management of the Department’s budget.


Abilities / Key Competencies / Skills:

-    Good communication skills.

-    Good writing skills.

-    Proficient in the use of Microsoft Office and Front Office System.

-    Problem solving, reasoning, motivating, organizational and training abilities.

-    Strong Leadership skills in managing teams.

-    Ability to manage complex relationships.

-    Fluent in English.


Education / Certificates / Experience:

-    Bachelor’s degree in Hotel Management, Business Administration or related field.

-    3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.

-    Type and level of experience required may vary slightly based on size and complexity of operation.

其他要求
语言能力:英语-熟练
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公司地址
上海市淮海中路1010号嘉华中心26楼
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职位联系人
Jessica Hong 洪超
Human Resources Manager
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  • 酒店业--国际高端酒店/5星级
    行业
  • 50-99人
    规模
  • 外商独资.外企办事处
    企业性质
温德姆酒店集团(Wyndham Hotels & Resorts, Inc.,纽约证券交易所股票代码:WH)遍布全球六大洲逾95个国家和地区,拥有大约9,100家酒店,是全球性的酒店品牌特许经营商。温德姆酒店集团拥有超过83万间客房,每天吸引着来自全球各地的游客,在经济型和中端住宿行业表现优异。集团旗下有 23 个酒店品牌,包括速8酒店(Super 8)、戴斯精选(Days Inn)、华美达(Ramada)、麦客达(Microtel)、拉昆塔 (La Quinta)、呗盟(Baymont)、蔚景(Wingate)、美吟( AmericInn)、 浩枫温德姆公寓 (Hawthorn Suites)、Trademark Collection和温德姆(Wyndham)。屡获殊荣的温德姆奖赏计划是集团的客户忠诚度计划,为全球超过9,700万名注册会员在集团旗下数万家酒店、俱乐部度假村及度假租赁酒店提供兑换积分奖赏。有关更多信息,请访问网站: www.wyndhamhotels.com。
上海市淮海中路1010号嘉华中心26楼
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