招聘Coordinator, Operations & Support_Wyndham Hotels & Resorts 温德姆酒店集团招聘信息-最佳东方

Position Summary

职位描述

Play a role in communicating with hotel providing operational support to franchised and managed hotels from post-opening stage and assisting Director, Operations & Support for onsite visits on data collection and PPT preparation.

负责与酒店沟通，为特许经营和管理的酒店提供运营支持，并协助运营和支持总监进行现场访问，收集数据和准备PPT。

Responsibilities

职责

- Help with the communication work between head office and all franchise/managed hotels

协助总公司和所有特许经营/管理酒店之间的沟通工作

Technical support for Sales & Customer Experience Tools
销售和客户体验工具的技术支持
Memos & communication with Franchisees on any brand update or promotions
与加盟商就任何品牌更新或促销进行备忘录和沟通
Data collection for promotions participation and rate parity auditing Memos & communication with Franchisees on any brand update or promotions
收集促销参与率和价格平价审核备忘录的数据，并与经销商就任何品牌更新或促销进行沟通

- Daily check emails and answer phone calls from hotels to respond or forward to appropriate team members as required. The requires include:

-每天检查邮件并接听酒店的电话，根据需要回复或转发给相应的团队成员。要求包括：

Account administration including My Portal, Synxis/China CRS and Lanyon etc.
客户管理，包括My Portal、Synxis/China CRS和Lanyon等。
Hotel information / rate parity checking in E-distribution channels
电子分销渠道中的酒店信息/价格平价检查
Outbound calls for hotels engagement and WHR events
酒店预订和WHR
Hotel engagement materials preparation
准备酒店预订材料

- Provide the support on online training materials preparations and language translation:

-提供在线培训材料准备和语言翻译支持：

General introduction or memos distributed in My Portal
在我的门户网站上发布的一般介绍或备忘录
Brand Standard in My Portal
My Portal中的品牌标准
WHR Tools usage
WHR工具使用

- Administration reports:

-管理报告：

OSD Report
OSD报告
Hotel List/Contact Update
酒店名单/联系方式更新
Hotel Engagement Reports
酒店预订报告
Event Registration and Award Analysis report
事件登记和奖励分析报告

Requirements / Qualifications:

职位要求

- Bachelor degree and above
本科及本科以上
- Good command of English speaking and writing.
英语听说读写流利
- Working experience in hotel Reservation or Front Office department preferred
优先考虑有酒店预订部和前厅部工作经验的
- Enthusiastic, confident and self-reliant, goals oriented, positive role model
热情、自信、自立、目标明确、工作积极
- Good computer knowledge of Microsoft Office
熟练使用电脑及相关办公软件
- Ability to work long and unusual working hours

能够长时间工作且在不同时间段工作

温德姆酒店集团（Wyndham Hotels & Resorts, Inc.，纽约证券交易所股票代码：WH）遍布全球六大洲逾95个国家和地区，拥有大约9,100家酒店，是全球性的酒店品牌特许经营商。温德姆酒店集团拥有超过83万间客房，每天吸引着来自全球各地的游客，在经济型和中端住宿行业表现优异。集团旗下有 23 个酒店品牌，包括速8酒店（Super 8）、戴斯精选（Days Inn）、华美达（Ramada）、麦客达（Microtel）、拉昆塔 (La Quinta)、呗盟（Baymont）、蔚景（Wingate）、美吟（ AmericInn）、浩枫温德姆公寓 (Hawthorn Suites)、Trademark Collection和温德姆（Wyndham）。屡获殊荣的温德姆奖赏计划是集团的客户忠诚度计划，为全球超过9,700万名注册会员在集团旗下数万家酒店、俱乐部度假村及度假租赁酒店提供兑换积分奖赏。有关更多信息，请访问网站: www.wyndhamhotels.com。