• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范

Position Summary 
The position serves as the key point of contact for loyalty program operations in Greater China region. The ideal candidate has to demonstrate capability to build strong relationships with internal stakeholders and franchisees at all capacity.
 
Responsibilities: 
Public Relation/Marketing
Manage engagement programs to ensure successful loyalty program implementation and compliance at the property level; maximize program penetration across all brands in Greater China.
Drive loyalty program training calendar and provide relevant content to facilitate various training needs (including but not limited to delivering on-boarding training for GMs, making internal training material updates and webinar training series)
Implementation of new Wyndham Reward initiative, promotion, marketing campaign at property level
Communication with hotel and operation team to ensure Wyndham Reward enrollment target is met and exceeded
Emphasis on member acquisition, include but not limited to Total Enrollment, Valid Enrollment, Member Occupancy with continue enhanced data analysis tool.
Loyalty Program Data Monitoring & Analysis: Collect loyalty program related data and maintain a Greater China loyalty program dashboard to track overall program performance.
Effectively track & communicate with DFO/DOO/FOM for property enrollment performance and strategically handle issue resolution, communication for continue enhancement of enrollment at property level.
Coordinate of Microtel brand Wyndham Ambassador Project.

Members Communication (Member Facing)
Well adapt global Wyndham Reward Enrollers incentive into GC region, Initiate and communicate the incentive scheme well at property level to ensure further enhancement of total/valid enrollment.
Manage fulfillment agency for effective collateral inventory management and distribution in Greater China (standard and promotion hotel collateral, property on-boarding package, welcome kits delivery, etc.)
Update and maintain the collateral needs and use from collateral requisition website, Serve as point of contact for property enquiries related to loyalty operations.
Communicate with U.S team for further enhancement on E-desk and other functions.
 
Requirements: 
 A detail-oriented, self-confident problem-solver who is able to manage projects effectively in a fast-paced, highly matrixed environment
Proven ability to engage & influence business stakeholders through effective communication 
Proven ability to creatively develop specific initiatives to motivate engagement at all levels
Strong project management skills, including a demonstrated ability to manage processes to drive to results, actions, and efficiency.  Ability to manage and deliver multiple projects at the same time
Strong analytical skills with an affinity for understanding, analyzing data and reporting to senior management 
3 years minimum in operations or agency environment, hotel experience is desirable
Proven effectiveness working with virtual teams across different geographic areas
Ability to communicate effectively through conference calls and emails as required by a virtual team
Fluent in Mandarin & English – written and spoken
Excellent written and spoken communication skills
Well-groomed and neat in appearance.
 
Education:
Bachelor’s Degree required
 
Travel requirements:
Must be willing and able to work flexible hours as need to accommodate time-zone differences

温德姆酒店集团（Wyndham Hotels & Resorts, Inc.，纽约证券交易所股票代码：WH）遍布全球六大洲逾95个国家和地区，拥有大约9,100家酒店，是全球性的酒店品牌特许经营商。温德姆酒店集团拥有超过83万间客房，每天吸引着来自全球各地的游客，在经济型和中端住宿行业表现优异。集团旗下有 23 个酒店品牌，包括速8酒店（Super 8）、戴斯精选（Days Inn）、华美达（Ramada）、麦客达（Microtel）、拉昆塔 (La Quinta)、呗盟（Baymont）、蔚景（Wingate）、美吟（ AmericInn）、 浩枫温德姆公寓 (Hawthorn Suites)、Trademark Collection和温德姆（Wyndham）。屡获殊荣的温德姆奖赏计划是集团的客户忠诚度计划，为全球超过9,700万名注册会员在集团旗下数万家酒店、俱乐部度假村及度假租赁酒店提供兑换积分奖赏。有关更多信息，请访问网站: www.wyndhamhotels.com。